Software Alternatives & Startups
Register | Login

tawk.to VS Supernormal

Compare tawk.to VS Supernormal and see what are their differences

tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Rating
0 reviews
Alternatives Is it good?
Supernormal

AI agent for agencies.

Rating
0 reviews
Pricing
Freemium $20 / Monthly
Alternatives Is it good?
Sendaway.co
Send files and text between devices with a simple 6-digit code. No account, email or shared link required. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, tawk.to seems to be a lot more popular than Supernormal. While we know about 47 links to tawk.to, we've tracked only 3 mentions of Supernormal.

social mentions
47 vs 3
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 186

Base details

Website, pricing, platforms and company facts side by side.

tawk.to
Supernormal
Website tawk.to supernormal.com
Pricing —
Freemium $20 / Monthly Official pricing
Platforms —
MacOS Windows Web
Company Startup from the United States Startup from the United States · 20 - 49 employees · 2020
Listed in
Customer Support Customer Service Help Desk Live Chat +1
AI Assistant Productivity Web App Meetings Transcription AI Image Generator AI Tools AI Agents +5

About tawk.to and Supernormal

In their own words, as submitted to SaaSHub.

tawk.to
Supernormal

No description of tawk.to yet.

Supernormal turns client meetings into completed work, in a flash. Capture meetings with our Mac and Windows apps without a bot on the call. Then work with the AI agent to generate deliverables: pitch decks, proposals, briefs, follow-up emails, and project plans. Everything organized by project...

Read more about Supernormal

Features and specs

What each product offers, as listed by its team.

tawk.to 6 features
Supernormal 5 features
  • Free Plan
    tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
  • Customizable Widget
    The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
  • Multilingual Support
    tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
  • Integration with Other Tools
    The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
  • Mobile App
    tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
  • Reports and Analytics
    The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages

  • Limited Features on Free Plan
    While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
  • No Automation Features
    tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
  • User Interface Complexity
    Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
  • Customer Support
    While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
  • Dependency on Internet Connection
    Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.
  • Autonomous AI agent for deliverables
    Prompt the agent to create slide decks, briefs, spreadsheets, documents, and images. It builds its own task list and executes work autonomously based on your meeting context.
  • No-bot meeting recording
    The notetaker captures meetings using system audio. No AI bot joins your calls.
  • Project-based organization
    Organize all meetings by client or project. The agent works within individual project context to produce project-specific outputs.
  • File upload for context
    Upload local files from your computer to give the agent precise context about your client work, brand guidelines, or project requirements.
  • Enterprise-grade security
    SOC 2 certified with encryption in-transit and at-rest, secure backups, and strict access permissions.

Possible disadvantages

  • Privacy Concerns
    There may be privacy concerns around the recording and storage of meeting conversations and notes, which could be a constraint for sensitive information.
  • Subscription Cost
    SuperNormal requires a subscription for full access to features, which could be a barrier for small teams or startups with limited budgets.
  • Learning Curve
    Despite being user-friendly, there might still be a learning curve for some users to fully utilize all the advanced features offered by the platform.
  • Dependence on Internet Access
    The service relies on a stable internet connection, and any interruptions could hamper its functionality during crucial meetings.
  • Potential for Over-Reliance
    Users might become overly reliant on the automated note-taking feature, possibly neglecting active listening and participation during meetings.

Analysis

An editorial look at what each product does well and who it suits.

tawk.to
Supernormal

Overall verdict

  • Overall, Tawk.to is a good solution for businesses seeking an affordable, feature-rich live chat tool to enhance their customer service. While it does lack some advanced features found in paid alternatives, its cost-effectiveness and ease of use make it a popular choice among small to medium-sized businesses.

Why this product is good

  • Tawk.to is a widely used live chat solution that offers various features beneficial for businesses looking to improve customer communication. It is primarily appreciated for being free, easy to integrate with websites, and offering features like chat monitoring, visitor tracking, and multilingual chat support. Additionally, it provides mobile apps for both iOS and Android, allowing customer support agents to respond to queries on-the-go.

Recommended for

    Small to medium-sized businesses, startups, and entrepreneurs looking for a budget-friendly chat solution to engage with website visitors in real-time and improve their customer support experience.

Overall verdict

  • SuperNormal is considered a good platform for teams seeking to enhance their remote meeting experiences. Its focus on improving communication and documentation efficiency makes it a strong contender in the productivity software space.

Why this product is good

  • SuperNormal, a platform known for enhancing productivity and communication in remote teams, is often praised for its user-friendly interface and robust features such as automatic meeting transcripts and smart summaries. The use of AI to streamline remote work processes makes it a valuable tool for modern digital workplaces.

Recommended for

    SuperNormal is recommended for remote teams, project managers, and companies looking for effective solutions to manage meetings and collaboration in a streamlined manner. It is especially useful for teams that want to leverage AI to reduce manual work in capturing and organizing meeting details.

Videos

Walkthroughs and reviews on video.

tawk.to 3 videos + Add
Supernormal 1 video + Add

Tawk.to review — unbelievably rich live chat software for free

More videos

  • - Free Shopify live chat app? Tawk.to - Honest Review by EcomExperts.io
  • - Complete Tawk.to Live Chat Product Review Video

Supernormal agents turn your meetings into completed work

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
tawk.to
Supernormal
100% 100%
Customer Support
0% 0%
0% 0%
Productivity
100% 100%
100% 100%
Live Chat
0% 0%
0% 0%
Web App
100% 100%

Questions & Answers

As answered by people managing tawk.to and Supernormal.

What's the story behind your product?

Supernormal's answer:

Supernormal was founded in 2020 by Colin Treseler and Fabian Perez, who believed work could be better—less grind, more flow. They started with an AI notetaker that helped thousands of teams capture meetings effortlessly and are now building tools that amplify individual work superpowers, making the super, normal.

Who are some of the biggest customers of your product?

Supernormal's answer:

  • Salesforce
  • GitHub
  • The Guardian
  • Pinterest
  • Forbes
  • Replay

How would you describe the primary audience of your product?

Supernormal's answer:

Supernormal is built for professionals who spend much of their time in meetings and value speed, structure, and reliability. From founders and consultants to sales and product teams, our users want an AI tool that saves time, improves collaboration, and speeds up deliverables.

What makes your product unique?

Supernormal's answer:

No bot joins your meetings. Supernormal runs on your Mac or Windows desktop and uses system audio detection - it captures when your mic is active. Your clients never see a notetaker bot in the participant list. You stay in complete control of what gets recorded. Then, the real difference: Supernormal doesn't just give you meeting notes. It generates completed client work. Turn that strategy call into a finished pitch deck. That brainstorming session into a campaign brief. That RFP review into a response draft. You get deliverables ready to polish and send, not transcripts to rewrite from scratch.

Which are the primary technologies used for building your product?

Supernormal's answer:

See our website for information.

Why should a person choose your product over its competitors?

Supernormal's answer:

Supernormal captures meetings without a bot on the call, then turns those conversations into completed client work. While other tools stop at meeting notes, Supernormal generates the deliverables you actually need: pitch decks, proposals, briefs, and follow-up emails. It works across Google Meet, Zoom, and Microsoft Teams, and offers enterprise-grade security including SOC 2, HIPAA, and GDPR compliance. Built for agencies and client-facing teams who want to stop doing repetitive work and start reviewing polished deliverables.

User comments

Share your experience with using tawk.to and Supernormal. For example, how are they different and which one is better?

Log in or Post with

Reviews and articles

External articles and on-site reviews we used to compare the two products.

tawk.to no reviews yet
Supernormal no reviews yet

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

tawk.to 47 mentions
Supernormal 3 mentions
  • Integrate Live chat function , Visitor to post Author.
    I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like... Source: over 3 years ago
  • WordPress store customers info getting compromised help
    Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: over 3 years ago
  • Chatbot recommendations
    I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: over 3 years ago

View more

  • AI note taking tools
    Quick question, for the people who don't use the various ai note taker tools (ai that takes notes in meetings for you) such as https://fireflies.ai or https://supernormal.com or even https://otter.ai. Source: over 3 years ago
  • Ai note takers
    Well I've seen some ai tools for taking notes like https://supernormal.com/ , so I was wondering if any one has used them. My goal would be just to not have to worry about writing notes during a meeting. Source: over 3 years ago
  • Hiring / searching for culture, async collaboration and remote support
    Looks like a great tool. Do you know how it's different from Supernormal? Source: over 5 years ago

Alternatives to tawk.to and Supernormal

When comparing tawk.to and Supernormal, you can also consider the following products.

Loading...