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tawk.to VS Released

Compare tawk.to VS Released and see what are their differences

tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

tawk.to Landing page
Rating
0 reviews
Alternatives Is it good?
Released

Automate the release process for your software.

Released Landing page
Rating
0 reviews
Alternatives Is it good?
EcholoN
EcholoN is an Enterprise Application Framework and configurable software platform for ESM, ITSM, Service Desk, CMDB, Customer Service, Field Service Management and custom digital business processes. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, tawk.to seems to be more popular. It has been mentioned 47 times since March 2021.

social mentions
47 vs 0
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 99

Base details

Website, pricing, platforms and company facts side by side.

tawk.to
Released
Website tawk.to releasedapp.com
Company Startup from the United States —
Listed in
Customer Support Customer Service Help Desk Live Chat +1
Business & Commerce Property Management Rental Property Management Online Services +1

Features and specs

What each product offers, as listed by its team.

tawk.to 6 features
Released 5 features
  • Free Plan
    tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
  • Customizable Widget
    The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
  • Multilingual Support
    tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
  • Integration with Other Tools
    The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
  • Mobile App
    tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
  • Reports and Analytics
    The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages

  • Limited Features on Free Plan
    While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
  • No Automation Features
    tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
  • User Interface Complexity
    Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
  • Customer Support
    While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
  • Dependency on Internet Connection
    Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.
  • Ease of Use
    The Released app features an intuitive user interface that makes project management easy for users of all experience levels.
  • Collaborative Features
    The app supports real-time collaboration, allowing teams to work together efficiently.
  • Integration
    Released integrates with many third-party tools, enabling seamless workflows and enhanced functionality.
  • Customization
    Users can customize their dashboard and workflows to suit their specific project management needs.
  • Support
    The app provides robust customer support, including a comprehensive help center and prompt customer service.

Possible disadvantages

  • Cost
    Released can be relatively expensive, especially for small teams or startups with limited budgets.
  • Learning Curve
    Despite its intuitive interface, some advanced features can be complex and take time to master.
  • Performance
    Some users have reported occasional performance issues, such as slow load times or glitches.
  • Mobile App Limitations
    The mobile version of Released doesn't have all the features available in the desktop version, restricting its usability on the go.
  • Feature Overload
    The app can feel cluttered with features that some users might not need, making it overwhelming for occasional users.

Analysis

An editorial look at what each product does well and who it suits.

tawk.to
Released

Overall verdict

  • Overall, Tawk.to is a good solution for businesses seeking an affordable, feature-rich live chat tool to enhance their customer service. While it does lack some advanced features found in paid alternatives, its cost-effectiveness and ease of use make it a popular choice among small to medium-sized businesses.

Why this product is good

  • Tawk.to is a widely used live chat solution that offers various features beneficial for businesses looking to improve customer communication. It is primarily appreciated for being free, easy to integrate with websites, and offering features like chat monitoring, visitor tracking, and multilingual chat support. Additionally, it provides mobile apps for both iOS and Android, allowing customer support agents to respond to queries on-the-go.

Recommended for

    Small to medium-sized businesses, startups, and entrepreneurs looking for a budget-friendly chat solution to engage with website visitors in real-time and improve their customer support experience.

Overall verdict

  • Released is considered a good choice for teams that need a structured way to control their release processes and improve collaboration. Its intuitive interface and robust features make it a valuable asset for agile development environments.

Why this product is good

  • Released is a tool designed to simplify the process of managing software releases. It provides features such as automated release planning, tracking, and coordination, all aimed at streamlining the workflow and reducing human errors.

Recommended for

  • Software development teams
  • Project managers looking to improve release efficiency
  • Organizations seeking to automate and coordinate their release processes
  • Agile teams in need of better transparency in release management
  • Companies experiencing frequent issues due to manual release processes

Videos

Walkthroughs and reviews on video.

tawk.to 3 videos + Add
Released 2 videos + Add

Tawk.to review — unbelievably rich live chat software for free

More videos

  • Review - Free Shopify live chat app? Tawk.to - Honest Review by EcomExperts.io
  • Review - Complete Tawk.to Live Chat Product Review Video

iOS 14.2 Released! Final Review

More videos

  • Review - This Should Not Have Been Released In This State (Marvel's Avengers Review)

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
tawk.to
Released
100% 100%
Customer Support
0% 0%
0% 0%
Business & Commerce
100% 100%
100% 100%
Live Chat
0% 0%
0% 0%
Property Management
100% 100%

User comments

Share your experience with using tawk.to and Released. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

tawk.to no reviews yet
Released no reviews yet

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We have no reviews of Released yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

tawk.to 47 mentions
Released 0 mentions
  • Integrate Live chat function , Visitor to post Author.
    I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like... Source: about 3 years ago
  • WordPress store customers info getting compromised help
    Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: over 3 years ago
  • Chatbot recommendations
    I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: over 3 years ago

View more

Tracking Released since Mar 2021.

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