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tawk.to VS Ordering Stack

Compare tawk.to VS Ordering Stack and see what are their differences

tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Rating
0 reviews
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Ordering Stack

Ordering Stack: Scalable self-service, automation & loyalty for multi-unit restaurant chains. Kiosks, web/mobile ordering, and deep POS/marketplace integration. Battle-proven by global leaders like KFC, Burger King, and Popeyes.

Rating
0 reviews
Pricing
Paid Free trial €121 / Monthly (per restaurant, we support only restaurant chains.)
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Alternatives Is it good?
SetMe
Remote support software that just works. Securely access attended or unattended computers from anywhere. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, tawk.to seems to be more popular. It has been mentioned 47 times since March 2021.

social mentions
47 vs 0
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 9

Base details

Website, pricing, platforms and company facts side by side.

tawk.to
Ordering Stack
Website tawk.to orderingstack.com
Pricing —
Paid Free trial €121 / Monthly (per restaurant, we support only restaurant chains.) Official pricing
Platforms —
Cross Platform Linux Windows Android Browser REST API Cloud Java Node JS ReactJS +7
Company Startup from the United States Startup from Poland · 50 - 99 employees · 2020
Listed in
Customer Support Customer Service Help Desk Live Chat +1
Food Delivery Multichannel Order Management Loyalty Marketing Restaurant Management Software Omnichannel POS Software +2

About tawk.to and Ordering Stack

In their own words, as submitted to SaaSHub.

tawk.to
Ordering Stack

No description of tawk.to yet.

If you need an advanced highly configurable end extendable ordering solution for your restaurant chain, you should check Ordering Stack. It has an extensive product/item model capable of multi-level configuration, great for burgers, pizza, and any other concepts. Mobile and web client is created...

Read more about Ordering Stack

Features and specs

What each product offers, as listed by its team.

tawk.to 6 features
Ordering Stack 12 features
  • Free Plan
    tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
  • Customizable Widget
    The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
  • Multilingual Support
    tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
  • Integration with Other Tools
    The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
  • Mobile App
    tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
  • Reports and Analytics
    The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages

  • Limited Features on Free Plan
    While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
  • No Automation Features
    tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
  • User Interface Complexity
    Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
  • Customer Support
    While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
  • Dependency on Internet Connection
    Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.
  • Documentations and API Specs
    https://docs.orderingstack.com/
  • Menu management
    Manage all menu items for all channels in one place
  • KIOSK application
    supporting self ordering and self payment
  • mobile app
    loyalty and ordering app
  • web ordering
    Web ordering for mobile & desktop
  • KDS
    Kitchen Display System, also supports workflows
  • Order Ready Screen
    Presenting status of orders for customers
  • Delivery Panel
    Android and Web application for coordinating delivery orders
  • Payment gateways
    Stripes, Adyen, PeP, FiServ, T-Pay, GPWebPay
  • Print Server
    For handling printouts in
  • POS Integrations
    https://orderingstack.com/integrations/
  • Drive Thru Confirmation Board
    Confirmation Board for Oracle Simphony

Analysis

An editorial look at what each product does well and who it suits.

tawk.to
Ordering Stack

Overall verdict

  • Overall, Tawk.to is a good solution for businesses seeking an affordable, feature-rich live chat tool to enhance their customer service. While it does lack some advanced features found in paid alternatives, its cost-effectiveness and ease of use make it a popular choice among small to medium-sized businesses.

Why this product is good

  • Tawk.to is a widely used live chat solution that offers various features beneficial for businesses looking to improve customer communication. It is primarily appreciated for being free, easy to integrate with websites, and offering features like chat monitoring, visitor tracking, and multilingual chat support. Additionally, it provides mobile apps for both iOS and Android, allowing customer support agents to respond to queries on-the-go.

Recommended for

    Small to medium-sized businesses, startups, and entrepreneurs looking for a budget-friendly chat solution to engage with website visitors in real-time and improve their customer support experience.

No analysis of Ordering Stack yet.

Videos

Walkthroughs and reviews on video.

tawk.to 3 videos + Add
Ordering Stack 0 videos + Add

Tawk.to review — unbelievably rich live chat software for free

More videos

  • - Free Shopify live chat app? Tawk.to - Honest Review by EcomExperts.io
  • - Complete Tawk.to Live Chat Product Review Video

No Ordering Stack videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
tawk.to
Ordering Stack
100% 100%
Customer Support
0% 0%
0% 0%
Omnichannel POS Software
100% 100%
100% 100%
Live Chat
0% 0%
0% 0%
Restaurant Management Software
100% 100%

Questions & Answers

As answered by people managing tawk.to and Ordering Stack.

Why should a person choose your product over its competitors?

Ordering Stack's answer:

dedicated team will help with POS Integration, extensive product model allowing even most advanced combo meals and customizations, asynchronious data processing - very good performance even in in biggest peaks, modern architecture allowing customization and extensions with API and webhooks

How would you describe the primary audience of your product?

Ordering Stack's answer:

We work mainly for mid-size to big multi-unit restaurant chains helping them digitialize their ordering channels

Who are some of the biggest customers of your product?

Ordering Stack's answer:

Burger King (Rex Capital), Popeyes (Rex Capital), PASIBUS, KFC (SAMEX)

What makes your product unique?

Ordering Stack's answer:

Ordering Stack was developed by IT engineers with extensive experience in the QSR domain. It is designed to be programmer and integrator friendly. Some of its features include an extensive QSR product model (such as combo meals), high performance due to its non-blocking architecture, microservices architecture, a high level of customization, and support for Open API and webhooks.

What's the story behind your product?

Ordering Stack's answer:

For 10 years, our team has worked with some of the largest international QSR brands, including KFC, Pizza Hut, Burger King, and Starbucks, implementing bespoke ordering platforms integrated with enterprise-grade POS systems. These collaborations allowed us to gather extensive experience in the QSR domain. Five years ago, we decided to leverage this experience to create Ordering Stack, a modern ordering and self-service platform for multi-unit restaurants.

Which are the primary technologies used for building your product?

Ordering Stack's answer:

We use: Java, Node.js, Apache Kafka, MongoDB, Docker/Kubernetes in backend and React.js in the frontend.

User comments

Share your experience with using tawk.to and Ordering Stack. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

tawk.to no reviews yet
Ordering Stack no reviews yet

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We have no reviews of Ordering Stack yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

tawk.to 47 mentions
Ordering Stack 0 mentions
  • Integrate Live chat function , Visitor to post Author.
    I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like... Source: over 3 years ago
  • WordPress store customers info getting compromised help
    Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: over 3 years ago
  • Chatbot recommendations
    I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: over 3 years ago

View more

Tracking Ordering Stack since Mar 2021.

Alternatives to tawk.to and Ordering Stack

When comparing tawk.to and Ordering Stack, you can also consider the following products.

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