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tawk.to VS OpenStack

Compare tawk.to VS OpenStack and see what are their differences

tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

tawk.to Landing page
Rating
0 reviews
Alternatives Is it good?
OpenStack

OpenStack software controls large pools of compute, storage, and networking resources throughout a datacenter, managed through a dashboard or via the OpenStack API.

OpenStack Landing page
Rating
0 reviews
Pricing
Open source
Alternatives Is it good?
SuperOps
Modern PSA and RMM Software for MSP's and IT Teams sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, tawk.to seems to be a lot more popular than OpenStack. While we know about 47 links to tawk.to, we've tracked only 2 mentions of OpenStack.

social mentions
47 vs 2
Customer Support popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

tawk.to
OpenStack
Website tawk.to openstack.org
Pricing —
Open source
Company Startup from the United States —
Listed in
Customer Support Customer Service Help Desk Live Chat +1
Cloud Computing Cloud Infrastructure VPS Cloud Hosting +1

Features and specs

What each product offers, as listed by its team.

tawk.to 6 features
OpenStack 5 features
  • Free Plan
    tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
  • Customizable Widget
    The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
  • Multilingual Support
    tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
  • Integration with Other Tools
    The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
  • Mobile App
    tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
  • Reports and Analytics
    The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages

  • Limited Features on Free Plan
    While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
  • No Automation Features
    tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
  • User Interface Complexity
    Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
  • Customer Support
    While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
  • Dependency on Internet Connection
    Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.
  • Open Source
    OpenStack is open source, which means there is no licensing fee and a broad community of users and developers contributes to its development and support.
  • Flexibility
    It supports a wide variety of hardware and software, allowing organizations to customize their cloud infrastructure to meet specific needs.
  • Scalability
    OpenStack can scale horizontally, allowing organizations to add or remove resources as their needs change, effectively managing large pools of compute, storage, and networking resources.
  • Vendor Neutrality
    Being vendor-neutral, OpenStack offers flexibility to avoid vendor lock-in and choose from a wide range of compatible technologies and service providers.
  • Community Support
    A large and active community provides extensive documentation, forums, and support, which can be very helpful for troubleshooting and development.

Possible disadvantages

  • Complexity
    Setting up and managing OpenStack can be complex and requires a significant level of expertise, which may necessitate specialized training for staff.
  • Performance Overhead
    Being a feature-rich platform, it often involves more performance overhead compared to other simpler, more streamlined services.
  • Resource Intensive
    OpenStack can be resource-intensive in terms of CPU, memory, and storage, which might not be suitable for all organizations, especially smaller ones with limited resources.
  • Interoperability Issues
    Integrating OpenStack with existing systems and third-party tools can sometimes present challenges, especially when dealing with legacy infrastructure.
  • Evolving Platform
    The platform is constantly evolving, which can be both a pro and a con. Keeping up to date with the latest releases and changes can be time-consuming and may require ongoing maintenance.

Analysis

An editorial look at what each product does well and who it suits.

tawk.to
OpenStack

Overall verdict

  • Overall, Tawk.to is a good solution for businesses seeking an affordable, feature-rich live chat tool to enhance their customer service. While it does lack some advanced features found in paid alternatives, its cost-effectiveness and ease of use make it a popular choice among small to medium-sized businesses.

Why this product is good

  • Tawk.to is a widely used live chat solution that offers various features beneficial for businesses looking to improve customer communication. It is primarily appreciated for being free, easy to integrate with websites, and offering features like chat monitoring, visitor tracking, and multilingual chat support. Additionally, it provides mobile apps for both iOS and Android, allowing customer support agents to respond to queries on-the-go.

Recommended for

    Small to medium-sized businesses, startups, and entrepreneurs looking for a budget-friendly chat solution to engage with website visitors in real-time and improve their customer support experience.

Overall verdict

  • OpenStack can be an excellent choice for businesses and enterprises looking to deploy a cloud infrastructure, particularly if they value flexibility, scalability, and control over their environment. Being open-source, it also offers cost advantages compared to proprietary solutions, provided the organization has the necessary expertise to manage and maintain it. However, it may be challenging for smaller teams without dedicated IT resources due to its complexity and the steep learning curve associated with its deployment and management.

Why this product is good

  • OpenStack is a popular open-source cloud computing platform that enables users to build and manage both public and private clouds. It offers a flexible and scalable solution for organizations that need to handle large amounts of data and infrastructure. OpenStack is developed by a vast community of developers and organizations, ensuring continuous improvement and adaptation to new technologies. It supports a wide range of APIs, which allows for customization and integration with other services and tools.

Recommended for

    OpenStack is particularly recommended for large enterprises, organizations with skilled IT teams, academic institutions, and service providers that need a highly customizable and scalable cloud solution. It's also a great fit for entities with specific compliance requirements or those that need to run a private cloud with tailored configurations.

Videos

Walkthroughs and reviews on video.

tawk.to 3 videos + Add
OpenStack 3 videos + Add

Tawk.to review — unbelievably rich live chat software for free

More videos

  • Review - Free Shopify live chat app? Tawk.to - Honest Review by EcomExperts.io
  • Review - Complete Tawk.to Live Chat Product Review Video

OpenStack Summit Primer, The Who, What, Why and How of OpenStack

More videos

  • Review - Red Hat OpenStack Platform GPU use case
  • Review - Performance Analysis Review for Production OpenStack Private Cloud in SaaS

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
tawk.to
OpenStack
100% 100%
Customer Support
0% 0%
0% 0%
Cloud Computing
100% 100%
100% 100%
Live Chat
0% 0%
0% 0%
VPS
100% 100%

User comments

Share your experience with using tawk.to and OpenStack. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

tawk.to no reviews yet
OpenStack no reviews yet

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

tawk.to 47 mentions
OpenStack 2 mentions
  • Integrate Live chat function , Visitor to post Author.
    I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like... Source: about 3 years ago
  • WordPress store customers info getting compromised help
    Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: over 3 years ago
  • Chatbot recommendations
    I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: over 3 years ago

View more

  • Learn OpenStack by Example: Part 1 - Install DevStack
    In my first post, I looked into what is OpenStack and how, if done right, can be quite a powerful ally in our cloud deployment strategies. In this post, I want to start looking at how we can create an application to learn the basics and... - Source: dev.to / over 5 years ago
  • Learn OpenStack by examples: Part 0 - Summary and Goals
    While searching for solutions and documentation on the various problems I've come across, I would often see references to OpenStack and it got my curiosity going. What is OpenStack? What services does it offer and who owns it? How do I... - Source: dev.to / over 5 years ago

Alternatives to tawk.to and OpenStack

When comparing tawk.to and OpenStack, you can also consider the following products.

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