tawk.to VS Keep

Compare tawk.to VS Keep and see what are their differences

Rating: 0 reviews

Alternatives Is it good?

Rating: 0 reviews

Alternatives Is it good?

SuperOps

Modern PSA and RMM Software for MSP's and IT Teams sponsored

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Which is more popular?

Based on our record, tawk.to seems to be more popular. It has been mentioned 47 times since March 2021.

social mentions: 47 vs 0
Customer Support popularity: 100% vs 0%
alternatives listed: 240+ vs 199

Base details

Website, pricing, platforms and company facts side by side.

	tawk.to	Keep
Website	tawk.to	keepkeep.com
Company	Startup from the United States	—
Listed in	Customer Support Customer Service Help Desk Live Chat +1	Health And Fitness Sport & Health Fitness Tracker iPhone +1

Features and specs

What each product offers, as listed by its team.

tawk.to 6 features

Keep 4 features

Free Plan
tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
Customizable Widget
The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
Multilingual Support
tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
Integration with Other Tools
The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
Mobile App
tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
Reports and Analytics
The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages

Limited Features on Free Plan
While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
No Automation Features
tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
User Interface Complexity
Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
Customer Support
While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
Dependency on Internet Connection
Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.

User-friendly Interface
Keep's intuitive design makes it easy for users to navigate and manage their digital content without requiring technical expertise.
Content Management
The platform offers robust tools for organizing, storing, and retrieving digital content, making it efficient for both individuals and businesses.
Cost-Effective
Keep provides a range of pricing plans, including a free tier, making it accessible for users with varying budgets.
Collaboration Features
Built-in collaboration tools allow multiple users to work together seamlessly on content projects.

Possible disadvantages

Limited Free Tier
The free version has limitations on storage capacity and features, which may not be sufficient for power users.
Learning Curve
Despite its user-friendly interface, some advanced features have a learning curve that may be challenging for new users.
Performance Issues
Occasional performance lags and downtimes have been reported, potentially disrupting user experience and workflow.
Security Concerns
While Keep offers basic security measures, some users may find these insufficient for highly sensitive or confidential information.

Analysis

An editorial look at what each product does well and who it suits.

tawk.to

Keep

Overall verdict

Overall, Tawk.to is a good solution for businesses seeking an affordable, feature-rich live chat tool to enhance their customer service. While it does lack some advanced features found in paid alternatives, its cost-effectiveness and ease of use make it a popular choice among small to medium-sized businesses.

Why this product is good

Tawk.to is a widely used live chat solution that offers various features beneficial for businesses looking to improve customer communication. It is primarily appreciated for being free, easy to integrate with websites, and offering features like chat monitoring, visitor tracking, and multilingual chat support. Additionally, it provides mobile apps for both iOS and Android, allowing customer support agents to respond to queries on-the-go.

Recommended for

Small to medium-sized businesses, startups, and entrepreneurs looking for a budget-friendly chat solution to engage with website visitors in real-time and improve their customer support experience.

Overall verdict

Keep is a strong option for those looking for a versatile and intuitive productivity tool. Its ease of use and rich feature set make it a worthwhile consideration for both individuals and teams.

Why this product is good

Keep is a platform known for its collaborative features and user-friendly interface. It allows users to organize notes, tasks, and projects effectively in one place. With seamless integration with other tools and a focus on productivity, Keep is particularly beneficial for teams seeking to enhance their workflow.

Recommended for

Teams in need of a collaborative workspace
Individuals wanting a streamlined way to manage tasks and notes
Organizations looking for integration-friendly productivity solutions

Videos

Walkthroughs and reviews on video.

tawk.to 3 videos + Add

Keep 3 videos + Add

Tawk.to review — unbelievably rich live chat software for free

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

tawk.to

Keep

100% 100%

0% 0%

100% 100%

0% 0%

100% 100%

User comments

Share your experience with using tawk.to and Keep. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

tawk.to no reviews yet

Keep no reviews yet

9 Best Tidio Alternatives Compared
www.tidio.com · Nov 2024

Tawk.to is a great solution for startups and small businesses. It’s a free live chat software that allows businesses to communicate with website visitors in real time, enhancing customer support and engagement. It...
alternatives to Tawk.to - Tiledesk Free Live Chat
tiledesk.com · Nov 2022

Are you still searching for Tawk.to free alternatives? Can an alternative to Tawk.to overcome the challenges? Are Tawk.to alternatives free as well?
The 10 Best Tawk.to Alternatives and Competitors [2022]
www.tidio.com · Jul 2022

Crisp is a multichannel customer support platform. It’s a powerful Tawk.to alternative that is feature-rich and offers a great user experience. The platform includes live chat software and chatbots. But it also offers...

We have no reviews of Keep yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

tawk.to 47 mentions

Keep 0 mentions

Integrate Live chat function , Visitor to post Author.
I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like... Source: about 3 years ago
WordPress store customers info getting compromised help
Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: over 3 years ago
Chatbot recommendations
I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: over 3 years ago

Tracking Keep since Mar 2021.

Alternatives to tawk.to and Keep

When comparing tawk.to and Keep, you can also consider the following products.

Intercom
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Crisp Chat
Multi-channel customer support software

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Hevy
Simple workout logging, insightful analytics, and a growing community of gym athletes.

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Tidio
Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 67% of all tickets automatically.

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Fitbod
Personalized Strength-Training powered by Machine Learning

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