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tawk.to VS GMBapi.com

Compare tawk.to VS GMBapi.com and see what are their differences

tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

tawk.to Landing page
Rating
0 reviews
Alternatives Is it good?
GMBapi.com

Local Search software designed to save resources and increase local visibility. full reputation mgmt, bulk editing & local content, credit free geo grid, competitor and rank tracking. Local LLM tracking, white label, Apple Business sync. Free trials.

GMBapi.com screenshot
Rating
0 reviews
Pricing
Paid Free trial €4 / Monthly (When you have more than 200 locations.)
Alternatives Is it good?
Blastra
SaaS Listings Management Platform that Actually Does the Work sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, tawk.to seems to be more popular. It has been mentioned 47 times since March 2021.

social mentions
47 vs 0
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 39

Base details

Website, pricing, platforms and company facts side by side.

tawk.to
GMBapi.com
Website tawk.to gmbapi.com
Pricing —
Paid Free trial €4 / Monthly (When you have more than 200 locations.) Official pricing
Platforms —
Google Apple TripAdvisor Bing OpenAI Here Foursquare Perplexity Chatgpt AI Mode AI Overview Gemini +9
Company Startup from the United States Startup from The Netherlands · 10 - 19 employees · 2023
Listed in
Customer Support Customer Service Help Desk Live Chat +1
Local SEO Business Listings Reputation Management SEO Rank Tracker Online Review Management Local Reviews SEO Tools Performance Marketing Software Local Advertising LocalLLMs +7

About tawk.to and GMBapi.com

In their own words, as submitted to SaaSHub.

tawk.to
GMBapi.com

No description of tawk.to yet.

GMBapi - The All-in-One Local SEO Powerhouse GMBapi is a comprehensive, enterprise-grade Local SEO solution built for multi-location brands and agencies. By utilizing Google Business Profile as the ultimate operational source of truth, the platform eliminates data silos and manual...

Read more about GMBapi.com

Features and specs

What each product offers, as listed by its team.

tawk.to 6 features
GMBapi.com 24 features
  • Free Plan
    tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
  • Customizable Widget
    The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
  • Multilingual Support
    tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
  • Integration with Other Tools
    The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
  • Mobile App
    tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
  • Reports and Analytics
    The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages

  • Limited Features on Free Plan
    While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
  • No Automation Features
    tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
  • User Interface Complexity
    Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
  • Customer Support
    While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
  • Dependency on Internet Connection
    Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.
  • Reputation Management
    Yes, included in essential package.
  • Posting Content and Images
    Yes, included in essential package.
  • White Label
    Yes, included in essential package.
  • FB / Bing Places / Apple Business Connect
    Yes, upgrade in citations.
  • AI Review Responses
    Yes, included in essential package.
  • Free Trials
  • Citations
  • Bulk AI Review Replies
    Yes, included in essential package.
  • Customisable AI Review Agent
    Yes, included in essential package.
  • Bulk Add Services
    Yes, included in essential package.
  • Bulk Edit Opening Times
    Yes, included in essential package.
  • Real Time Review Import
    Yes, included in essential package.
  • Multiple Citation Networks
    Yes, this is an upgrade
  • Competitor Monitoring
    Yes, included in essential package. Free of credits.
  • Geo Grids Rank tracking
    Yes, included in essential package. Free of credits.
  • Big Query Integration
    Yes, included in essential package.
  • API / MCP access
    Yes, included in essential package.
  • Reserve with Google
    Yes, separate subscription
  • Menu Management
    Yes, separate subscription
  • Apple Ecosystem Integration
    Yes, separate subscription
  • GBP edit protection
    Yes, included in essential package.
  • Local Business Schema Markup
    Yes, included in essential package.
  • Website
    Yes, included in essential package.
  • AI Agent Integration
    Yes, included in essential package.

Analysis

An editorial look at what each product does well and who it suits.

tawk.to
GMBapi.com

Overall verdict

  • Overall, Tawk.to is a good solution for businesses seeking an affordable, feature-rich live chat tool to enhance their customer service. While it does lack some advanced features found in paid alternatives, its cost-effectiveness and ease of use make it a popular choice among small to medium-sized businesses.

Why this product is good

  • Tawk.to is a widely used live chat solution that offers various features beneficial for businesses looking to improve customer communication. It is primarily appreciated for being free, easy to integrate with websites, and offering features like chat monitoring, visitor tracking, and multilingual chat support. Additionally, it provides mobile apps for both iOS and Android, allowing customer support agents to respond to queries on-the-go.

Recommended for

    Small to medium-sized businesses, startups, and entrepreneurs looking for a budget-friendly chat solution to engage with website visitors in real-time and improve their customer support experience.

No analysis of GMBapi.com yet.

Videos

Walkthroughs and reviews on video.

tawk.to 3 videos + Add
GMBapi.com 5 videos + Add

Tawk.to review — unbelievably rich live chat software for free

More videos

  • Review - Free Shopify live chat app? Tawk.to - Honest Review by EcomExperts.io
  • Review - Complete Tawk.to Live Chat Product Review Video

Bulk Edit Services

More videos

  • Demo - Short Commerical Product Demo
  • Demo - Promotional Video - Your Best Value Local SEO Software
  • Demo - Free Trial Online Onboarding
  • Demo - Short Demo

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
tawk.to
GMBapi.com
100% 100%
Customer Support
0% 0%
0% 0%
Local SEO
100% 100%
100% 100%
Live Chat
0% 0%
0% 0%
Reputation Management
100% 100%

Questions & Answers

As answered by people managing tawk.to and GMBapi.com.

Which are the primary technologies used for building your product?

GMBapi.com's answer:

Google Cloud, OpenAI, React.

What makes your product unique?

GMBapi.com's answer:

Free testing, superior pricing and excellent service with experienced support on all things Google. Free unlimited geo grids is also 100% unique, as is our service.

Why should a person choose your product over its competitors?

GMBapi.com's answer:

No need for long term contract - experience the platform for free and pay as you go. Do not sign up for long term software contracts - that is so 1997.

How would you describe the primary audience of your product?

GMBapi.com's answer:

Marketers and agencies that manage multi location businesses. From 20 locations to 100k. But we have also added fucntionality now for small busineses, like citations, geo grids and AI recommendations.

What's the story behind your product?

GMBapi.com's answer:

Tooling built by ex-Google folks that are very passionate about online marketing. First version of this was built inside the Google Cloud team.

Who are some of the biggest customers of your product?

GMBapi.com's answer:

Some of our most famous customers are Randstad, McDonalds, Mercedes Benz, T-Mobile, ParkBee, Pets Place and Hunkemöller. We mainly serve indie agencies across the globe.

User comments

Share your experience with using tawk.to and GMBapi.com. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

tawk.to no reviews yet
GMBapi.com no reviews yet

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We have no reviews of GMBapi.com yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

tawk.to 47 mentions
GMBapi.com 0 mentions
  • Integrate Live chat function , Visitor to post Author.
    I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like... Source: about 3 years ago
  • WordPress store customers info getting compromised help
    Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: over 3 years ago
  • Chatbot recommendations
    I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: over 3 years ago

View more

Tracking GMBapi.com since Jul 2021.

Alternatives to tawk.to and GMBapi.com

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