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tawk.to VS FlowMapp

Compare tawk.to VS FlowMapp and see what are their differences

tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

tawk.to Landing page
Rating
0 reviews
Alternatives Is it good?
FlowMapp

FlowMapp is a UX planning tool for creating visual sitemaps and user flow.

FlowMapp Landing page
Rating
0 reviews
Pricing
Freemium Free trial $15 / Monthly (5 projects, unlimited sitemaps, user flows, personas, CJM's)
Alternatives Is it good?
SetMe
Remote support software that just works. Securely access attended or unattended computers from anywhere. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, tawk.to seems to be more popular. It has been mentioned 47 times since March 2021.

social mentions
47 vs 0
Customer Support popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

tawk.to
FlowMapp
Website tawk.to flowmapp.com
Pricing —
Freemium Free trial $15 / Monthly (5 projects, unlimited sitemaps, user flows, personas, CJM's) Official pricing
Platforms —
Web
Company Startup from the United States 2017
Listed in
Customer Support Customer Service Help Desk Live Chat +1
Design Tools Flowcharts Visual Sitemaps UX Research Website Design Web Development Tools Design Collaboration Online Collaboration AI +6

About tawk.to and FlowMapp

In their own words, as submitted to SaaSHub.

tawk.to
FlowMapp

No description of tawk.to yet.

FlowMapp is a UX planning tool for creating visual sitemaps and user flow. FlowMapp is very effective for planning the development of a site, mobile or web app, and it allows all the participants in the process to collaborate with each other, which makes the workflow easier and more convenient.

Read more about FlowMapp

Features and specs

What each product offers, as listed by its team.

tawk.to 6 features
FlowMapp 6 features
  • Free Plan
    tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
  • Customizable Widget
    The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
  • Multilingual Support
    tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
  • Integration with Other Tools
    The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
  • Mobile App
    tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
  • Reports and Analytics
    The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages

  • Limited Features on Free Plan
    While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
  • No Automation Features
    tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
  • User Interface Complexity
    Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
  • Customer Support
    While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
  • Dependency on Internet Connection
    Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.
  • User-Friendly Interface
    FlowMapp features an intuitive and easy-to-use interface, making it accessible for team members of all skill levels.
  • Collaboration Tools
    The platform provides robust collaboration features, allowing multiple team members to work on sitemaps and user flows in real-time.
  • Visual Sitemaps
    FlowMapp allows users to create detailed and visually appealing sitemaps, enhancing the planning phase of web development projects.
  • User Flow Diagrams
    The software offers tools specifically designed to map out user journeys, helping to optimize user experience.
  • Integration Capabilities
    FlowMapp can integrate with other tools and platforms, facilitating a seamless workflow across different stages of project management.
  • Responsive Customer Support
    Users often cite responsive and helpful customer support, making problem resolution faster and easier.

Possible disadvantages

  • Cost
    FlowMapp can be relatively expensive for small teams or individual freelancers, as it operates on a subscription-based pricing model.
  • Limited Export Options
    Users have reported that the options for exporting projects are limited, which can be a barrier for presentations or offline work.
  • Learning Curve
    While the interface is user-friendly, some advanced features can have a steep learning curve, especially for new users.
  • Performance Issues
    Some users experience performance issues on larger projects, including slower load times and occasional lags.
  • Feature Limitations
    Certain advanced features are only available in higher-tier plans, making them inaccessible to users on a budget.
  • No Mobile App
    FlowMapp currently does not offer a mobile application, which limits its usability for on-the-go project management.

Analysis

An editorial look at what each product does well and who it suits.

tawk.to
FlowMapp

Overall verdict

  • Overall, Tawk.to is a good solution for businesses seeking an affordable, feature-rich live chat tool to enhance their customer service. While it does lack some advanced features found in paid alternatives, its cost-effectiveness and ease of use make it a popular choice among small to medium-sized businesses.

Why this product is good

  • Tawk.to is a widely used live chat solution that offers various features beneficial for businesses looking to improve customer communication. It is primarily appreciated for being free, easy to integrate with websites, and offering features like chat monitoring, visitor tracking, and multilingual chat support. Additionally, it provides mobile apps for both iOS and Android, allowing customer support agents to respond to queries on-the-go.

Recommended for

    Small to medium-sized businesses, startups, and entrepreneurs looking for a budget-friendly chat solution to engage with website visitors in real-time and improve their customer support experience.

Overall verdict

  • FlowMapp is considered a good option for professionals in the web design and development space due to its comprehensive features and ease of use. It offers robust tools that help improve the efficiency and effectiveness of the design process.

Why this product is good

  • FlowMapp is a highly regarded tool for creating UX personas, user flows, sitemaps, and wireframes. It provides a user-friendly interface, collaboration features, and a suite of tools that facilitate the design process, making it an asset for UX/UI designers and teams. The platform helps streamline the organization of ideas and the presentation of complex information in a visually intuitive way.

Recommended for

    FlowMapp is recommended for UX/UI designers, product managers, web developers, and digital marketing teams who want to improve their planning and design processes. It is a valuable tool for anyone who needs to create clear and functional blueprints for websites and applications.

Videos

Walkthroughs and reviews on video.

tawk.to 3 videos + Add
FlowMapp 3 videos + Add

Tawk.to review — unbelievably rich live chat software for free

More videos

  • Review - Free Shopify live chat app? Tawk.to - Honest Review by EcomExperts.io
  • Review - Complete Tawk.to Live Chat Product Review Video

FlowMapp Software Review | First Impressions

More videos

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
tawk.to
FlowMapp
100% 100%
Customer Support
0% 0%
0% 0%
Design Tools
100% 100%
100% 100%
Live Chat
0% 0%
0% 0%
Flowcharts
100% 100%

User comments

Share your experience with using tawk.to and FlowMapp. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

tawk.to no reviews yet
FlowMapp no reviews yet

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We have no reviews of FlowMapp yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

tawk.to 47 mentions
FlowMapp 0 mentions
  • Integrate Live chat function , Visitor to post Author.
    I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like... Source: about 3 years ago
  • WordPress store customers info getting compromised help
    Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: over 3 years ago
  • Chatbot recommendations
    I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: over 3 years ago

View more

Tracking FlowMapp since Mar 2021.

Alternatives to tawk.to and FlowMapp

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