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tawk.to VS Flowingly

Compare tawk.to VS Flowingly and see what are their differences

tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

tawk.to Landing page
Rating
0 reviews
Alternatives Is it good?
Flowingly

An all-in-one, easy-to-use business process management software that enables process mapping and...

Flowingly Landing page
Rating
0 reviews
Alternatives Is it good?
Sugarbug
Connect your tools into a living knowledge graph. Sugarbug captures every signal to deliver compounding insights and unified context. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, tawk.to seems to be more popular. It has been mentioned 47 times since March 2021.

social mentions
47 vs 0
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 84

Base details

Website, pricing, platforms and company facts side by side.

tawk.to
Flowingly
Website tawk.to flowingly.io
Pricing —
Official pricing
Company Startup from the United States —
Listed in
Customer Support Customer Service Help Desk Live Chat +1
Office & Productivity Document Collaboration Web Scraping Project Management +1

Features and specs

What each product offers, as listed by its team.

tawk.to 6 features
Flowingly 5 features
  • Free Plan
    tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
  • Customizable Widget
    The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
  • Multilingual Support
    tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
  • Integration with Other Tools
    The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
  • Mobile App
    tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
  • Reports and Analytics
    The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages

  • Limited Features on Free Plan
    While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
  • No Automation Features
    tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
  • User Interface Complexity
    Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
  • Customer Support
    While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
  • Dependency on Internet Connection
    Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.
  • User-Friendly Interface
    Flowingly offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise.
  • Customizable Workflows
    The platform allows users to tailor workflows to their specific business processes, providing flexibility and scalability.
  • Integration Capabilities
    Flowingly integrates with a variety of other software systems, enabling seamless data transfer and unified business operations.
  • Real-Time Analytics
    Users can access real-time analytics and reporting features, helping them to monitor performance and make data-driven decisions.
  • Collaboration Tools
    The platform includes built-in collaboration tools that facilitate teamwork and improve communication across departments.

Possible disadvantages

  • Pricing
    Flowingly's pricing structure can be considered high, especially for small to medium-sized businesses with limited budgets.
  • Learning Curve
    Despite its user-friendly interface, there can be a learning curve associated with mastering all of Flowingly's features and customizations.
  • Limited Offline Functionality
    Flowingly's features are primarily cloud-based, which can be a limitation for users requiring offline access to workflows.
  • Dependency on Internet Connection
    A reliable internet connection is necessary to use the platform effectively, which can be a drawback in areas with unstable connectivity.
  • Feature Overlap
    Some users may find that Flowingly’s range of features overlaps with existing software solutions they are already using, possibly leading to redundant tools.

Analysis

An editorial look at what each product does well and who it suits.

tawk.to
Flowingly

Overall verdict

  • Overall, Tawk.to is a good solution for businesses seeking an affordable, feature-rich live chat tool to enhance their customer service. While it does lack some advanced features found in paid alternatives, its cost-effectiveness and ease of use make it a popular choice among small to medium-sized businesses.

Why this product is good

  • Tawk.to is a widely used live chat solution that offers various features beneficial for businesses looking to improve customer communication. It is primarily appreciated for being free, easy to integrate with websites, and offering features like chat monitoring, visitor tracking, and multilingual chat support. Additionally, it provides mobile apps for both iOS and Android, allowing customer support agents to respond to queries on-the-go.

Recommended for

    Small to medium-sized businesses, startups, and entrepreneurs looking for a budget-friendly chat solution to engage with website visitors in real-time and improve their customer support experience.

Overall verdict

  • Overall, Flowingly is considered a strong choice for organizations looking to enhance their workflow management through automation. Its ease of use, combined with effective automation features and strong customer support, makes it a valuable asset for many businesses.

Why this product is good

  • Flowingly is often praised for its user-friendly interface and powerful workflow automation capabilities. It allows teams to streamline processes and improve efficiency by automating routine tasks. The platform is designed to be intuitive, making it accessible even for users with limited technical expertise. Additionally, Flowingly offers robust analytics tools, allowing businesses to gain insights into their operations and make data-driven decisions. Its integration capabilities with other software solutions also enhance its functionality, making it a versatile tool for a variety of business needs.

Recommended for

    Flowingly is particularly recommended for small to medium-sized businesses that want to optimize their operational processes without requiring extensive technical resources. It is also suitable for companies looking to improve collaboration across teams and departments, as well as those aiming to gain detailed insights into their workflow performance through analytics. Industries such as healthcare, finance, and manufacturing, where process efficiency is crucial, may find significant value in using Flowingly.

Videos

Walkthroughs and reviews on video.

tawk.to 3 videos + Add
Flowingly 3 videos + Add

Tawk.to review — unbelievably rich live chat software for free

More videos

  • Review - Free Shopify live chat app? Tawk.to - Honest Review by EcomExperts.io
  • Review - Complete Tawk.to Live Chat Product Review Video

Flowingly Overview 2020

More videos

  • Review - Flowingly Basic Concepts
  • Review - Flowingly Complex Decisions

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
tawk.to
Flowingly
100% 100%
Customer Support
0% 0%
0% 0%
Project Management
100% 100%
100% 100%
Live Chat
0% 0%
0% 0%
Office & Productivity
100% 100%

User comments

Share your experience with using tawk.to and Flowingly. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

tawk.to no reviews yet
Flowingly no reviews yet

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We have no reviews of Flowingly yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

tawk.to 47 mentions
Flowingly 0 mentions
  • Integrate Live chat function , Visitor to post Author.
    I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like... Source: about 3 years ago
  • WordPress store customers info getting compromised help
    Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: over 3 years ago
  • Chatbot recommendations
    I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: over 3 years ago

View more

Tracking Flowingly since Mar 2021.

Alternatives to tawk.to and Flowingly

When comparing tawk.to and Flowingly, you can also consider the following products.

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