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tawk.to VS euBackups

Compare tawk.to VS euBackups and see what are their differences

tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Rating
0 reviews
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Alternatives Is it good?
euBackups

European backup for Microsoft 365, Google Workspace, servers and laptops. Stored in Germany, run by a German company. From €3.99/month, 30 days free.

Rating
0 reviews
Pricing
Paid Free trial €3.99 / Monthly (per Microsoft 365 or Google Workspace seat)
Promote on VibeVoted
Alternatives Is it good?
BoldDesk
BoldDesk is a powerful autonomous AI platform that helps businesses deliver faster, smarter customer support from a single workspace. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, tawk.to seems to be more popular. It has been mentioned 47 times since March 2021.

social mentions
47 vs 0
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 49

Base details

Website, pricing, platforms and company facts side by side.

tawk.to
euBackups
Website tawk.to eubackups.com
Pricing —
Paid Free trial €3.99 / Monthly (per Microsoft 365 or Google Workspace seat) Official pricing
Company Startup from the United States Startup from Germany · 1 - 9 employees
Listed in
Customer Support Customer Service Help Desk Live Chat +1
Business & Commerce Online Services Backup & Sync Cyber Security Cloud Storage +2

About tawk.to and euBackups

In their own words, as submitted to SaaSHub.

tawk.to
euBackups

No description of tawk.to yet.

euBackups protects the data European businesses can't afford to lose: mailboxes, shared drives, servers and laptops. The service is run by a German company and every backup is kept in Germany, so there's no US cloud provider in the chain. Quick facts Company: euBackups (European Web Services SG...

Read more about euBackups

Features and specs

What each product offers, as listed by its team.

tawk.to 6 features
euBackups 5 features
  • Free Plan
    tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
  • Customizable Widget
    The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
  • Multilingual Support
    tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
  • Integration with Other Tools
    The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
  • Mobile App
    tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
  • Reports and Analytics
    The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages

  • Limited Features on Free Plan
    While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
  • No Automation Features
    tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
  • User Interface Complexity
    Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
  • Customer Support
    While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
  • Dependency on Internet Connection
    Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.
  • Data stored in Germany
    Backups are stored in Germany and run by a European company; no US cloud provider in between.
  • Microsoft 365 and Google Workspace backup
    Cloud-to-cloud backup of Exchange, OneDrive, SharePoint, Teams, Gmail and Drive, with unlimited storage per seat.
  • Anti-ransomware built in
    Anti-ransomware and anti-malware included with every workload; add EDR, XDR or MDR in the same console.
  • Point-in-time recovery
    Restore single files, mailboxes or whole machines from any backup version.
  • AES-256 encryption
    Backups are encrypted with AES-256 before they leave the device.

Analysis

An editorial look at what each product does well and who it suits.

tawk.to
euBackups

Overall verdict

  • Overall, Tawk.to is a good solution for businesses seeking an affordable, feature-rich live chat tool to enhance their customer service. While it does lack some advanced features found in paid alternatives, its cost-effectiveness and ease of use make it a popular choice among small to medium-sized businesses.

Why this product is good

  • Tawk.to is a widely used live chat solution that offers various features beneficial for businesses looking to improve customer communication. It is primarily appreciated for being free, easy to integrate with websites, and offering features like chat monitoring, visitor tracking, and multilingual chat support. Additionally, it provides mobile apps for both iOS and Android, allowing customer support agents to respond to queries on-the-go.

Recommended for

    Small to medium-sized businesses, startups, and entrepreneurs looking for a budget-friendly chat solution to engage with website visitors in real-time and improve their customer support experience.

No analysis of euBackups yet.

Videos

Walkthroughs and reviews on video.

tawk.to 3 videos + Add
euBackups 0 videos + Add

Tawk.to review — unbelievably rich live chat software for free

More videos

  • - Free Shopify live chat app? Tawk.to - Honest Review by EcomExperts.io
  • - Complete Tawk.to Live Chat Product Review Video

No euBackups videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
tawk.to
euBackups
100% 100%
Customer Support
0% 0%
0% 0%
Backup & Sync
100% 100%
100% 100%
Live Chat
0% 0%
0% 0%
Online Services
100% 100%

Questions & Answers

As answered by people managing tawk.to and euBackups.

Which are the primary technologies used for building your product?

euBackups's answer:

Acronis Cyber Protect Cloud: image-based and file-level backup, continuous data protection, cloud-to-cloud backup for Microsoft 365 and Google Workspace, behaviour-based anti-ransomware and AES-256 encryption, with backup storage in Germany.

What makes your product unique?

euBackups's answer:

It's a European backup service for businesses that keeps every backup in Germany and is run by a German company, while offering the depth of a major platform: Microsoft 365, Google Workspace, servers, VMs, endpoints and NAS in one console, with anti-ransomware included. Sign up yourself with a 30-day free trial, no card needed, in 22 European languages.

Why should a person choose your product over its competitors?

euBackups's answer:

Compared with US services such as Backblaze, Carbonite or Datto, your backups stay in Germany with a European operator, and no US cloud provider is involved. Compared with software you run yourself, such as Veeam Backup & Replication, the management console and cloud storage are hosted for you, so you don't need a backup server of your own. You install a lightweight agent on each machine (nothing at all for Microsoft 365 or Google Workspace) and pay monthly from €3.99 per seat or device, with no contract.

How would you describe the primary audience of your product?

euBackups's answer:

Small and mid-sized European businesses (1 to 500 people) that need dependable backup without an in-house backup specialist, and the MSPs and IT partners who run IT for them.

What's the story behind your product?

euBackups's answer:

euBackups was founded in Berlin in 2019 to give European businesses a backup service that doesn't depend on US cloud providers. It is built on Acronis Cyber Protect Cloud, and euBackups has been an Acronis Gold service provider since 2019.

User comments

Share your experience with using tawk.to and euBackups. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

tawk.to no reviews yet
euBackups no reviews yet

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We have no reviews of euBackups yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

tawk.to 47 mentions
euBackups 0 mentions
  • Integrate Live chat function , Visitor to post Author.
    I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like... Source: over 3 years ago
  • WordPress store customers info getting compromised help
    Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: over 3 years ago
  • Chatbot recommendations
    I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: over 3 years ago

View more

Tracking euBackups since Apr 2022.

Alternatives to tawk.to and euBackups

When comparing tawk.to and euBackups, you can also consider the following products.

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