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tawk.to VS Cloudways

Compare tawk.to VS Cloudways and see what are their differences

tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

tawk.to Landing page
Rating
0 reviews
Alternatives Is it good?
Cloudways

Cloudways is a managed hosting platform for PHP based application including WordPress, Magento, WooCommerce or a custom-built site.Experience fast performance, reliability, security with 24/7 support.

Cloudways Landing page
Rating
5.0 · 1 review
Pricing
Free trial $10 / Monthly
Alternatives Is it good?
SuperOps
Modern PSA and RMM Software for MSP's and IT Teams sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, tawk.to seems to be more popular. It has been mentioned 47 times since March 2021.

social mentions
47 vs 0
Customer Support popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

tawk.to
Cloudways
Website tawk.to cloudways.com
Pricing —
Free trial $10 / Monthly Official pricing
Platforms —
PHP Laravel Wordpress Magento Woocomerce More.. +3
Company Startup from the United States 2012
Listed in
Customer Support Customer Service Help Desk Live Chat +1
Cloud Computing Cloud Hosting Web Hosting Dedicated Cloud Hosting Hosting Managed Hosting +3

About tawk.to and Cloudways

In their own words, as submitted to SaaSHub.

tawk.to
Cloudways

No description of tawk.to yet.

Cloudways is built for speed, flexibility, and simplicity. Experience 65% faster performance with our new NGINX stack and let Cloudways Copilot save time on hosting maintenance. Host unlimited websites on a single plan with no visitor limits, and scale effortlessly with five leading cloud...

Read more about Cloudways

Features and specs

What each product offers, as listed by its team.

tawk.to 6 features
Cloudways 7 features
  • Free Plan
    tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
  • Customizable Widget
    The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
  • Multilingual Support
    tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
  • Integration with Other Tools
    The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
  • Mobile App
    tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
  • Reports and Analytics
    The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages

  • Limited Features on Free Plan
    While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
  • No Automation Features
    tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
  • User Interface Complexity
    Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
  • Customer Support
    While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
  • Dependency on Internet Connection
    Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.
  • Scale of Resources
  • Staging Environment
  • Restore Server and Apps
  • Github deployment
  • 1-Click Free SSL Installation
  • Multiple PHP Versions
  • Pay as you go

Analysis

An editorial look at what each product does well and who it suits.

tawk.to
Cloudways

Overall verdict

  • Overall, Tawk.to is a good solution for businesses seeking an affordable, feature-rich live chat tool to enhance their customer service. While it does lack some advanced features found in paid alternatives, its cost-effectiveness and ease of use make it a popular choice among small to medium-sized businesses.

Why this product is good

  • Tawk.to is a widely used live chat solution that offers various features beneficial for businesses looking to improve customer communication. It is primarily appreciated for being free, easy to integrate with websites, and offering features like chat monitoring, visitor tracking, and multilingual chat support. Additionally, it provides mobile apps for both iOS and Android, allowing customer support agents to respond to queries on-the-go.

Recommended for

    Small to medium-sized businesses, startups, and entrepreneurs looking for a budget-friendly chat solution to engage with website visitors in real-time and improve their customer support experience.

Overall verdict

  • Cloudways is considered a strong option for those seeking managed hosting solutions that are both powerful and adaptable. It stands out due to its competency in handling different cloud platforms and ease of use, making it a notable choice for small to medium-sized businesses that seek efficient and scalable web hosting services.

Why this product is good

  • Cloudways is often praised for its flexibility and managed hosting services, which cater to various needs, such as developers who prefer a platform that supports multiple cloud infrastructures. It offers features like automated backups, managed security, staging areas for testing changes, and reliable customer support. Users appreciate its performance optimization and scalability, which are crucial for websites with varying traffic demands.

Recommended for

    Cloudways is recommended for developers, digital agencies, small to medium-sized businesses, and anyone looking for a balance between control and management in cloud hosting. It's particularly suited for users who require the flexibility to choose their cloud provider without managing the underlying server infrastructure directly.

Videos

Walkthroughs and reviews on video.

tawk.to 3 videos + Add
Cloudways 5 videos + Add

Tawk.to review — unbelievably rich live chat software for free

More videos

  • Review - Free Shopify live chat app? Tawk.to - Honest Review by EcomExperts.io
  • Review - Complete Tawk.to Live Chat Product Review Video

Cloudways Review 2 Years Later & Cloudways Setup Tutorial - WordPress Cloud Hosting Provider

More videos

  • Tutorial - How to Host a Laravel Project On Cloudways
  • Review - 👉CloudWays Review 2023 | Watch This Before Buying!
  • Review - I Found my DREAM WordPress Host! | Cloudways Review
  • Review - Cloudways Review - Is Cloudways Worth It?

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
tawk.to
Cloudways
100% 100%
Customer Support
0% 0%
0% 0%
Web Hosting
100% 100%
100% 100%
Live Chat
0% 0%
0% 0%
Cloud Hosting
100% 100%

User comments

Share your experience with using tawk.to and Cloudways. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

tawk.to no reviews yet
Cloudways 5.0 · 1 review

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Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

tawk.to 47 mentions
Cloudways 0 mentions
  • Integrate Live chat function , Visitor to post Author.
    I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like... Source: about 3 years ago
  • WordPress store customers info getting compromised help
    Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: over 3 years ago
  • Chatbot recommendations
    I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: over 3 years ago

View more

Tracking Cloudways since Mar 2021.

Alternatives to tawk.to and Cloudways

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