Software Alternatives & Reviews

Surfboard VS Assembled.com

Compare Surfboard VS Assembled.com and see what are their differences

Surfboard logo Surfboard

Simpler, smarter and fairer scheduling software for customer support teams at scale

Assembled.com logo Assembled.com

A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.
  • Surfboard Landing page
    Landing page //
    2023-10-21

Surfboard automates the scheduling of customer service and operations teams with simplicity and fairness built into each part of the product. Automatically generate forecasts by integrating into your ticketing and phone systems and create fairly distributed schedules that are easy to tweak for last minute changes.

Shift plans are created eight weeks in advance with the ability to customise activities your team works on. Replace cumbersome spreadsheets and legacy workforce management software with simpler, smarter and fairer scheduling.

Not present

Surfboard

$ Details
freemium £15.0 / Monthly (All features included)
Platforms
Web Browser Google Chrome Zendesk Intercom Twilio Salesforce Front Dixa
Release Date
2020 September

Surfboard features and specs

  • Scheduling: Fully automated with the ability to tweak
  • Forecasting: 12 weeks in advance
  • Shift Management: 8 weeks in advance
  • Integrations: Zendesk, Twilio, Intercom, Dixa, Salesforce, Front, Aircall

Assembled.com features and specs

No features have been listed yet.

Surfboard videos

Lost Driver 3.0 Surfboard Review

More videos:

  • Review - Lost Retro Tripper Surfboard Review
  • Review - CI "Happy Everyday" Pass it Around Surfboard Review

Assembled.com videos

Announcing new features: Team Performance

Category Popularity

0-100% (relative to Surfboard and Assembled.com)
Employee Scheduling
28 28%
72% 72
Customer Support
35 35%
65% 65
Customer Service
100 100%
0% 0
Predictive Analytics
0 0%
100% 100

User comments

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Social recommendations and mentions

Based on our record, Assembled.com seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Surfboard mentions (0)

We have not tracked any mentions of Surfboard yet. Tracking of Surfboard recommendations started around Apr 2022.

Assembled.com mentions (1)

  • Ask HN: Who is hiring? (April 2024)
    Assembled (https://assembled.com/) | San Francisco, CA | Software engineer -- AI & New Products We're hiring a frontend focused engineer to join our New Products Team. You'd be one of the first engineers working on our AI product that assists customer support agents and automates common workflows. You'd report into me (CTO & Co-founder) and would get to shape the early stages of development on the product. Read... - Source: Hacker News / 28 days ago

What are some alternatives?

When comparing Surfboard and Assembled.com, you can also consider the following products

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

injixo - injixo is a cloud-based workforce management software for call centers.

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

When I Work - When I Work is an employee scheduling and communication app using the web, mobile apps, text messaging, social media, and email.

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.