Surfboard
Assembled.com
Tymeshift
Verint Workforce Optimization
injixo
NICE inContact CXone
When I Work
PlayVox
Calabrio ONE
Genesys Cloud
Five9
NICE inContact
Genesys PureConnect
PlayVox
Scorebuddy
Genesys Engage
Surfboard automates the scheduling of customer service and operations teams with simplicity and fairness built into each part of the product. Automatically generate forecasts by integrating into your ticketing and phone systems and create fairly distributed schedules that are easy to tweak for last minute changes.
Shift plans are created eight weeks in advance with the ability to customise activities your team works on. Replace cumbersome spreadsheets and legacy workforce management software with simpler, smarter and fairer scheduling.
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Assembled.com - A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.
Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.
Five9 - Five9 provides cloud-based call center software for sales, marketing and support.
Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.
NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.
