Software Alternatives, Accelerators & Startups

Assembled.com VS Tymeshift

Compare Assembled.com VS Tymeshift and see what are their differences

Assembled.com logo Assembled.com

A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.

Tymeshift logo Tymeshift

Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.
Not present
  • Tymeshift Landing page
    Landing page //
    2023-10-14

Workforce management made easy.

Automate time-consuming chores. Collect better insights. Make great reports. And be sure that you always have the right people on the right channels, at the right time.

So power up your business with a full-stack WFM solution. Made exclusively for support teams using Zendesk.

Tymeshift

$ Details
paid Free Trial $15.0 / Monthly (Professional version (user/month))
Platforms
Web
Release Date
-

Assembled.com features and specs

  • Workforce Management
    Assembled.com offers comprehensive workforce management tools, helping businesses efficiently manage scheduling, forecasting, and real-time analytics.
  • User-Friendly Interface
    The platform features an intuitive and easy-to-navigate interface, reducing the learning curve for new users.
  • Integration Capabilities
    Assembled.com supports integrations with popular communication and customer support platforms, enhancing its functionality and ease of use.
  • Scalability
    The platform can cater to the needs of both small businesses and larger enterprises, allowing for scalability as the organization grows.
  • Customer Support
    Assembled.com is known for its responsive and helpful customer support team, assisting users in resolving any issues quickly.

Possible disadvantages of Assembled.com

  • Pricing
    Some users may find Assembled.com's pricing to be on the higher side, especially small businesses with tight budgets.
  • Customization Limitations
    While the platform is robust, some users may find limitations in customization options to tailor the solution to specific business needs.
  • Feature Set Complexity
    The vast array of features can be overwhelming for new users, requiring time and training to fully leverage the platform's capabilities.
  • Dependency on Integrations
    Organizations heavily reliant on specific integrations may face challenges if the platform temporarily loses compatibility with those third-party tools.
  • Learning Curve for Advanced Features
    While basic functions are user-friendly, mastering advanced features may require significant effort and prolonged usage.

Tymeshift features and specs

  • User-Friendly Interface
    Tymeshift provides a straightforward and intuitive user interface which makes it easy for teams to navigate and utilize the features effectively, reducing the learning curve for new users.
  • Integration with Zendesk
    Seamless integration with Zendesk allows for synchronized operations and enhanced workflow efficiencies, helping customer support teams manage their tasks without having to switch platforms.
  • Comprehensive Reporting
    Tymeshift offers robust reporting capabilities, allowing managers to access real-time analytics and insights into team performance, which can facilitate data-driven decision-making.
  • Flexible Scheduling
    The platform provides advanced scheduling features, offering flexibility to accommodate shift changes and optimize team allocation to improve productivity and employee satisfaction.
  • Real-Time Monitoring
    Real-time monitoring features enable managers to track activities and performance metrics as they happen, fostering a proactive approach to workforce management.

Possible disadvantages of Tymeshift

  • Limited Outside Zendesk
    For organizations not using Zendesk, the value of Tymeshift may be limited, as it is optimized for integration with this specific platform and may not offer the same level of integration with other tools.
  • Cost Consideration
    While Tymeshift offers a suite of beneficial features, its pricing may be a hurdle for smaller businesses or those with budget constraints, which might need to consider more cost-effective alternatives.
  • Customization Limitations
    Some users might find that Tymeshift has limitations in terms of customization options, which could affect its adaptability to unique business needs or organizational structures.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, some advanced features may require more time and training to master, posing challenges for teams looking to quickly get up to speed with all functionalities.

Assembled.com videos

Announcing new features: Team Performance

Tymeshift videos

Tymeshift walkthrough - Get the full picture!

More videos:

Category Popularity

0-100% (relative to Assembled.com and Tymeshift)
Employee Scheduling
70 70%
30% 30
Customer Support
100 100%
0% 0
Workforce Management
59 59%
41% 41
Customer Service
0 0%
100% 100

User comments

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Social recommendations and mentions

Based on our record, Assembled.com seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Assembled.com mentions (1)

  • Ask HN: Who is hiring? (April 2024)
    Assembled (https://assembled.com/) | San Francisco, CA | Software engineer -- AI & New Products We're hiring a frontend focused engineer to join our New Products Team. You'd be one of the first engineers working on our AI product that assists customer support agents and automates common workflows. You'd report into me (CTO & Co-founder) and would get to shape the early stages of development on the product. Read... - Source: Hacker News / about 1 year ago

Tymeshift mentions (0)

We have not tracked any mentions of Tymeshift yet. Tracking of Tymeshift recommendations started around Mar 2021.

What are some alternatives?

When comparing Assembled.com and Tymeshift, you can also consider the following products

TimeRite - TimeRite is the best Workforce Management solutions typically used in Oil & Gas and Engineering industry to track and optimize time for your crew.

Surfboard - Simpler, smarter and fairer scheduling software for customer support teams at scale

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

injixo - injixo is a cloud-based workforce management software for call centers.

UniFocus - UniFocus is one of the best available applications based on a cloud environment and designed especially for restaurant owners to increase their customer-level satisfaction progress.

NICE - NICE is a remote desktop cloud visualization solution enabling users to connect to OpenGL and Direct/X applications running in a data center