Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Stylus Labs Write should be more popular than Zoho Desk. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
The only app that I've found that has all those features is "write" by styluslabs: https://styluslabs.com/. It isn't open source, but it is available for free. It's cross platform, with ios and android apps too. Seems like it's a passion project by a single developer. I've been extremely happy with all of its features. I use its whiteboard feature for collaboration, and I've found it to be lag free and a much... Source: about 1 year ago
I totally agree with you. One Note is fantastic and I would like to use it but not being able to open the notes in linux makes me avoid it. Do you know if there is a way of opening One Note notes in Linux without using the webapp? (I don't even need to edit them!) In the meantime, I'm using stylyslab write [0] which uses svgz and is a good replacement for OneNote and a compromise I'm willing to make to not be... - Source: Hacker News / almost 2 years ago
I've personally found write by styluslabs to have better pen input than xournal++ (using surface pen on surface go). Source: over 2 years ago
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
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