Strapi Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Strapi mentions (313)

• Show HN: I built a back end so simple that it fits in 1 YAML file

  Https://strapi.io/ does this and much more. It's primarily headless CMS but it produces solid db schema and sensible rest API. Entities can be defined in json or in UI. You get OAuth, admin panel, plugin ecosystem. - Source: Hacker News / 3 days ago

• Build a Personal Target Tracking Application with Flutter Riverpod and Strapi GraphQL

  Before starting the tutorial on developing a personal target tracking application with Flutter, Riverpod, Strapi, and GraphQL, ensure you meet the following requirements:. - Source: dev.to / 6 days ago

• Deploy Strapi as a Content Backend and Headless CMS

  Strapi is a headless CMS that helps you build content-based sites with the frontend of your choice by providing a reliable, customizable API backend. Strapi allows you to define your own content types, includes a feature-rich admin panel, and provides all of the building blocks you need to develop a comprehensive editing and publication workflow. - Source: dev.to / 10 days ago

• How to Build an AI FAQ System with Strapi, LangChain & OpenAI

  Strapi provides a centralized data managing platform. This makes it easier to organize, update, and maintain the FAQ data. It also automatically generates a RESTful API for accessing the content stored in its database. - Source: dev.to / about 1 month ago

• Ask HN: Best OSS SQL Query Builder in Any Language

  Https://prisma.io is popular as I understand it. I've been trying out https://strapi.io the last week and am thoroughly impressed. They both do much more than build queries. One big thing both do is automate database migration calculations. Strapi goes further and gives you a CMS and admin UI on top, as well as doing a lot more of the complex query building from a json object. Both still require a fundamental... - Source: Hacker News / about 2 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago