Software Alternatives, Accelerators & Startups

Square VS Birdeye

Compare Square VS Birdeye and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Square logo Square

Square helps millions of sellers run their business-from secure credit card processing to point of sale solutions. Get paid faster with Square. Sign up today!

Birdeye logo Birdeye

AI Agents for Multi-Location Brands
  • Square Homepage
    Homepage //
    2024-05-06
  • Birdeye Landing page
    Landing page //
    2021-03-08

Birdeye builds AI agents for multi-location brands โ€” trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location โ€” for marketing, operations, and customer experience โ€” that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience.

AI Coworkers โ†’ Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations โ€” from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location โ€” without stretching your team thinner.

Agents โ†’ Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do โ€” and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act โ€” together โ€” to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard.

Enterprise-Ready โ†’ Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations.

With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.

Square

Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Startup details
Country
United States

Birdeye

$ Details
paid Free Trial $299.0 / Monthly
Platforms
Browser iOS Windows Android
Release Date
2012 February

Square features and specs

  • Ease of Use
    Square's platform is known for being user-friendly and easy to set up, making it accessible for small business owners with little technical expertise.
  • Transparent Pricing
    Square offers straightforward, flat-rate pricing with no hidden fees, which helps businesses understand their costs upfront.
  • Integrated Solutions
    Square provides a comprehensive suite of tools including POS systems, online store, invoicing, payroll, and more, enabling seamless business operations.
  • No Long-Term Contracts
    Square does not require long-term contracts or commitments, allowing businesses flexibility in choosing their service provider.
  • Omnichannel Capabilities
    Square supports sales across various channels, including in-person, online, and mobile, offering versatility for different business models.
  • Next-Day Deposits
    Square offers next-day deposits, ensuring that businesses have quick access to their funds, which is critical for cash flow management.

Possible disadvantages of Square

  • Processing Fees
    While the pricing is transparent, the fees per transaction can add up, especially for businesses with high sales volumes or low margins.
  • Account Stability
    Some users have reported sudden holds or terminations of their Square accounts, which can disrupt business operations.
  • Limited Customer Support
    Square's customer support can be limited, particularly for smaller businesses or during high-demand periods, which can affect issue resolution time.
  • Additional Costs for Advanced Features
    Some advanced features and integrations may incur additional costs, making it more expensive for businesses that need these functionalities.
  • Geographic Limitations
    Square is primarily available in certain countries, which may be restrictive for businesses with international operations or customers.

Birdeye features and specs

  • Online Payments
  • Text Messaging
  • Review Management
  • Surveys
  • Reporting
  • Google Seller Ratings
  • Listings Management
  • Appointments
  • Social
    yes

Analysis of Square

Overall verdict

  • Yes, Square is generally considered a good choice for businesses looking for an all-in-one payment and business management solution. It is particularly praised for its user-friendly interface, competitive pricing, and reliable customer support.

Why this product is good

  • Square, known for its point of sale solutions, has built a strong reputation for its ease of use, transparent pricing, and comprehensive features suited for small to medium-sized businesses. It offers seamless integration with various hardware, software, and payment processing services, which are particularly appreciated by users who want a straightforward setup. The platform also provides useful analytics, invoicing, and inventory management features that help businesses efficiently manage their operations.

Recommended for

    Square is recommended for small to medium-sized businesses, especially in the retail, food and beverage, and service industries, who need a versatile and scalable payment processing and business management solution. It is particularly beneficial for those who prefer a cloud-based service with seamless integration across multiple devices.

Analysis of Birdeye

Overall verdict

  • Overall, Birdeye is considered a strong option for businesses seeking to improve their customer feedback management and online reputation. It is praised for its user-friendly interface, robust features, and excellent customer support. However, like any service, the value it provides can vary depending on specific business needs and objectives.

Why this product is good

  • Birdeye is a digital platform that provides businesses with tools for managing their online reputation, customer reviews, and customer experience. It is highly regarded for its comprehensive suite of features that allow businesses to collect reviews, monitor their online presence, engage with customers, and gain valuable insights through analytics. Its ease of use and integration with multiple platforms make it a popular choice among businesses looking to enhance their customer engagement and feedback strategies.

Recommended for

    Birdeye is recommended for small to medium-sized businesses and enterprises that prioritize customer feedback and online reputation management. It is particularly beneficial for businesses in competitive industries, such as hospitality, healthcare, retail, and services, where customer reviews and engagement are critical to success.

Square videos

Square vs PayPal 2020: A Side by Side Comparison

More videos:

  • Demo - Square Mobile Credit Card Reader Review | Squareup Demo | Pros & Cons
  • Review - I switched from Square to Paymentech. IMO, Squareup merchant services is garbage.
  • Review - What is Square - Square Review - Square Pricing Plans Explained
  • Review - 6 days left to dump Square merchant services before they begin screwing small businesses
  • Review - Square Eftpos Terminal Review 2023
  • Review - Square Review | Is It the BEST POS System for Online Payments & Invoicing?
  • Review - Square For Small Business: Is Square Right For You? [Square Explained]

Birdeye videos

What is Birdeye?

More videos:

  • Review - Birdeye Review Julie
  • Demo - Meet Birdeye

Category Popularity

0-100% (relative to Square and Birdeye)
Payments Processing
100 100%
0% 0
Reputation Management
0 0%
100% 100
Payment Platform
100 100%
0% 0
Online Reviews
0 0%
100% 100

User comments

Share your experience with using Square and Birdeye. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Square and Birdeye

Square Reviews

The 8 Best Payment Processing Systems
If your business needs to process payments in person, Square has handy point-of-sale features like a contactless chip reader, magstripe reader, and convertible stand. All these components let you take payments directly from your smartphone. The system connects with your online business presence as well for seamless transactions. Card payments will always be more expensive,...
Source: gocardless.com
11 Alternatives to QuickBooks in 2024
If your business mainly processes card payments in-person in a retail setting, needs a few basic business tools like inventory tracking and sales reports, and is looking for something that seamlessly integrates with an ecommerce presence, Square is for you. Itโ€™s built for small retail and ecommerce businesses that are just starting out and looking for a lost-cost, low-risk,...
Source: www.bench.co
What to Use Instead of PayPal? 10 Best PayPal Alternatives
Square is another big name in retail payments and for a good reason. The easy-to-use platform lets you accept payments online or in-store. There are also useful available features such as invoices, contactless payments, point of sale, and eCommerce. Any extra features you add will be accessed via the same dashboard, letting you stay organised. Additionally, Square is...
The 6 best online payment processing services in 2024
Most of Square's features are free to use, but if you want to unlock more for your store and checkout experience, there are two subscription plans available. The highest one, Premium ($79/month), even lowers the transaction fee to 2.6% + $0.30 (from 2.9% + $0.30), so if you end up setting up shop with Square and start selling a lot, it may make sense to upgrade.
Source: zapier.com
POS: Best Point of Sale System Software for Small businesses
It may be used on tablets, smartphones, and Apple and Android devices. It is applicable to all business types, including bakeries. The business offers Square POS support around-the-clock.
Source: qpe.co.in

Birdeye Reviews

Tekpon Announces the Top Social Media Management Tools for Businesses
Birdeye platform offers a complete reputation management solution that enables businesses to collect, manage, and analyze customer reviews and feedback. With this tool, businesses can interact with their customers and take action on areas that need improvement, leading to enhanced customer satisfaction and loyalty. Additionally, businesses can monitor their online presence...
9 Best ManyChat Alternatives & Competitors in 2024
Birdeye provides live chat, social media messaging, surveys, and a help desk ticketing system with a greater scope than ManyChat. What differentiates Birdeye from other ManyChat alternatives is the lead generation and qualification support for sales teams. This messaging platform focuses on customer experiences, providing metrics and other insights for each step of the...
Source: www.tidio.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Overall, Birdeyeโ€™s bird eye view is pointed at customer experiences. For this, the platform uses customer success metrics and KPIs connected with different steps of the buyerโ€™s journey. As a Tawk.to alternative, this makes it worth considering for a wider range of businesses, especially if you need help in sales enablement.
Source: www.tidio.com
Review Generation Platforms: Which One Is Best for My Business?
How It Works: BirdEye brands itself as an all-in-one reputation management solution that pulls feedback from 250 online sources. It not only helps companies monitor, organize, respond to, and track reviews, but it also offers platform listening and analyzes negative reviews to find root causes of customer unhappiness. Itโ€™s easy to integrate into major CMS, CRM, and...
Compare 31 of the Best Online Reputation Management Software Services
BirdEye is an all-in-one platform. It drives your customers to become your marketing engine. With BirdEye, collecting new reviews from your customers is a breeze.

Social recommendations and mentions

Based on our record, Square should be more popular than Birdeye. It has been mentiond 41 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Square mentions (41)

  • Advertisement - Help Finding a Global Entry Appointment
    This is an advertisement and I want to provide all the details.. I am a software developer and avid traveler. I own this website and am the sole developer who wrote the entire software! This idea came about when I signed up for Global Entry and then couldn't get an enrollment interview. I offer a 100% Money Back Guarantee (https://globalentrytextalerts.com/moneyBack) if someone doesn't feel satisfied. The website... Source: almost 3 years ago
  • How common is card/contactless payment?
    And now with Square it's dirt simple to accept credit card transactions, and the software even integrates into the NFC transceiver in modern iPhones--so even street vendors and local artists accept contactless payment cards. Source: over 3 years ago
  • FREE GAME ๐Ÿ’ณ๐Ÿ’ฐ๐Ÿ’ฐ
    Https://squareup.com/us/en - Better with aged account and/or verified business. Do custom amount charges on phone and type in card info manually. Source: over 3 years ago
  • Art Market Question: $$$
    I've seen this one quite a bit here: https://squareup.com/us/en. Source: over 3 years ago
  • Squarespace Tutorial: Learn How to Build a Squarespace Website in 2022
    Squarespace supports several payment gateways, including Stripe, PayPal Business, and Square (for US point of sale transactions). - Source: dev.to / over 3 years ago
View more

Birdeye mentions (6)

  • I used AI to answer 5000 Google reviews. This is what happened to my Google business rankings.
    WRT to your second point, I wouldn't consider these fake responses because the owners are given time to approve it. It's an assistant workflow basically. Also, Google doesn't really concern about automating responses, which is why they provide API for companies to automate responses. If you look at one of Google biggest partners like birdeye.com, you'll see they also provide similar AI answering features like us. Source: about 3 years ago
  • Fake contractor reviews
    They could be using something like this though: https://birdeye.com. Source: about 3 years ago
  • Need a good CRM, help!
    I donโ€™t know a CRM that can provide all of that, especially in one tool, but I could try naming you a few, such as Zidy, Hubspot, BirdEye and Podium, which you could try out and see if they have features to help you with what you need. Related to your fifth point, Zidy is the best one on that matter. That all-in-one tool has an incredibly customizable interface, making it adaptable to the liking of any user... Source: over 3 years ago
  • What is the best CRM for B2B wholesalers?
    I'd also like to add the importance of reviews and opinions when building a solid relationship with customers or clients, especially online. Companies that value their relationship with the people they deal with already have an advantage since they're always looking to improve, but this isn't always the case. Luckily, there are resources to aid this, andtools like Zidy, Hubspot, and BirdEye help track and... Source: over 3 years ago
  • How can I expand my network at a young age?
    Itโ€™s normal to struggle to get new clients, mainly if your brand or business works among many others in such a competitive stage. However, while itโ€™s impossible to become the most famous brand in the world from one night to another, thereโ€™re tools and resources to increase brand awareness. One of those tools is acquiring CRM tools (custom relationship management) to find and keep clients. They improve, track and... Source: over 3 years ago
View more

What are some alternatives?

When comparing Square and Birdeye, you can also consider the following products

Lightspeed - Retail point-of-sale, inventory management, and omnichannel payment processing systems.

Podium - Podium helps your business get more customer reviews, manage customer feedback, customer interaction, and online review management from one software.

Toast - Built to make restaurants better. Toast gives your restaurant the technology you need to succeed in today's fast-paced environment.

Reputation.com - Reputation.com is a solution for tracking and improving online reviews, social media, and local search visibility for businesses.

Odoo - An all-integrated business app suite to unleash your growth potential.

ReviewTrackers - Software that generates new customer reviews, engages your customers and lets you listen and...