SparrowDesk is an AI-first customer service platform that helps businesses deliver fast, reliable, and scalable support. With Luna, the AI Agent, SparrowDesk auto-resolves up to 60% of tickets, enabling 24/7 support without increasing headcount.

Platform highlights:

• Empower agents with Luna Copilot—get AI-generated ticket summaries, smart reply suggestions, and instant access to knowledge, all within the inbox.

• Manage customer conversations from email and live chat in one unified workspace, keeping full context across every thread.

• Offer customers 24/7 self-service with branded portals that surface relevant articles and reduce inbound volume.

• Track SLA adherence, agent productivity, and support trends with real-time dashboards and custom reports.

• Streamline operations with a no-code workflow builder—automate repetitive tasks and standardize processes without engineering effort.

The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. With advanced features like AI-agent, approval management, and Microsoft365 integration, Desk365 stands for better service, better products, and AI that truly delivers.