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SolarWinds Web Help Desk VS NinjaOne

Compare SolarWinds Web Help Desk VS NinjaOne and see what are their differences

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SolarWinds Web Help Desk logo SolarWinds Web Help Desk

Simplify service management and asset management with SolarWinds® Web Help Desk™.

NinjaOne logo NinjaOne

NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.
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  • SolarWinds Web Help Desk Landing page
    Landing page //
    2023-09-22
  • NinjaOne
    Image date //
    2024-02-01

NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform increases productivity while reducing risk and IT costs. Organizations use NinjaOne, including its wide range of IT and security integrations, for use cases including endpoint management, patch management, mobile device management, software deployment, remote access, endpoint backup, and more.

SolarWinds Web Help Desk features and specs

  • Comprehensive Ticket Management
    SolarWinds Web Help Desk offers a robust ticket management system that allows for efficient tracking, assignment, and resolution of support tickets, enhancing customer service and response times.
  • Automated Workflow
    The software supports automation of repetitive helpdesk tasks, enabling staff to focus on more complex issues and improving overall productivity.
  • Asset Management
    Built-in asset management features help in tracking and managing IT assets, providing a centralized view of asset information and lifecycle.
  • Integration Capabilities
    It can integrate with various third-party applications and platforms, allowing for seamless data exchange and expanded functionality.
  • Customizable Reporting
    Web Help Desk offers customizable reports that help in analyzing performance metrics and service quality, aiding data-driven decision making.

Possible disadvantages of SolarWinds Web Help Desk

  • Initial Setup Complexity
    Some users find the initial setup and customization of SolarWinds Web Help Desk to be complex and time-consuming, especially for those without technical expertise.
  • User Interface
    The user interface is sometimes considered dated and less intuitive compared to modern helpdesk software, potentially affecting user experience.
  • Pricing Structure
    The pricing can be a concern for small businesses or startups due to the cost associated with licensing and additional features.
  • Limited Mobile Access
    While there is mobile accessibility, it is limited in functionality compared to the desktop version, which could restrict flexibility for certain users.
  • Dependency on IT Expertise
    Maximizing the potential of all features may require a certain level of IT knowledge and experience, which could be a barrier for some users.

NinjaOne features and specs

  • Self Service Portal
  • Audit, Analysis and Compliance
  • User Activity Monitoring
  • Software Inventory
  • Internet Usage Monitoring
  • IP Address Monitoring
  • Bandwidth Monitoring
  • Network Diagnosis
  • Vulnerability Scanners
  • Data Loss Prevention
  • Multi-Patch Deployments
  • Unified Threat Management (UTM)
  • Ransomware Protection
  • Intrusion Detection and Prevention (IDS/IPS)
  • Endpoint Detection and Response
  • Breach Detection
  • Advanced Threat Protection

Analysis of NinjaOne

Overall verdict

  • Yes, NinjaOne is considered a reliable IT management solution.

Why this product is good

  • NinjaOne offers a comprehensive suite of tools for remote monitoring and management (RMM), patch management, endpoint management, and more. Users appreciate its user-friendly interface, responsive support, and efficient automation features that help streamline IT operations.

Recommended for

  • IT professionals looking for a robust RMM solution
  • Managed Service Providers (MSPs) needing efficient client management tools
  • Businesses seeking to streamline IT operations with automation
  • Organizations requiring reliable endpoint and patch management

SolarWinds Web Help Desk videos

No SolarWinds Web Help Desk videos yet. You could help us improve this page by suggesting one.

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NinjaOne videos

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NinjaRMM Live Setup

More videos:

  • Review - NinjaRMM Tech Talk
  • Demo - NinjaOne Backup
  • Review - TechnologyAdvice: NinjaOne Review - Top Features, Pros & Cons, and Alternatives
  • Demo - NinjaOne | Spend more time on the important things
  • Review - NinjaOne RMM Review

Category Popularity

0-100% (relative to SolarWinds Web Help Desk and NinjaOne)

SolarWinds Web Help Desk

NinjaOne

Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Service Desk
100 100%
Service Desk
0% 0
IT Management
0 0%
IT Management
100% 100

Questions and Answers

As answered by people managing SolarWinds Web Help Desk and NinjaOne.

How would you describe your primary audience?

NinjaOne's answer:

NinjaOne customers include MSPs and internal IT organizations of all sizes.

What makes your product unique?

NinjaOne's answer:

NinjaOne is a cloud-native unified IT management platform tailored for IT organizations and MSPs. It offers comprehensive monitoring, management, patching and security for a diverse range of endpoints — including Windows, macOS, Linux, VMs, and SNMP — all consolidated within a singular intuitive dashboard.

Its robust automation features empower technicians to offload routine, time-intensive tasks, redirecting their attention to strategic endeavors. Designed for proactive daily management, NinjaOne boasts a user-friendly interface, ensuring a smooth set-up and operation. With complimentary unlimited onboarding, training, and support, we're committed to maximizing the ROI for our customers' NinjaOne investments.

Why should a person choose your product over its competitors?

NinjaOne's answer:

NinjaOne equips MSP and IT teams with a unified hub for overseeing, patching, and supporting all their endpoints. Leveraging our integrated solution and policy-driven management, we introduce a remarkable degree of automation into standard IT workflows, enabling technicians to channel their expertise into intricate tasks and innovative problem-solving.

Tailored for the modern, distributed workforce, NinjaOne's cloud-native platform allows technicians to manage any internet-connected endpoint from any location, eliminating the need for any infrastructure. This not only trims management costs but also simplifies the process. The platform's agile and user-friendly interface further amplifies efficiency, making IT operations seamless for teams.

What's the story behind your product?

NinjaOne's answer:

NinjaOne is dedicated to building top-tier, scalable, and user-friendly IT management solutions that empower MSPs and IT experts to ensure business continuity and enhance profitability. With a user experience intricately designed from inception, we aim to minimize onboarding costs and optimize automation, offering a cutting-edge, proactive IT management journey. Presently, over 13,000 MSPs and IT entities worldwide trust NinjaOne to oversee, update, and secure more than 5 million endpoints.

Which are the primary technologies used for building your product?

NinjaOne's answer:

NinjaOne is a cloud-native unified IT management platform. Key technologies include monitoring & alerting, patch management, software deployment, scripting & automation, remote control, backup, ticketing, documentation, next generation antivirus (NGAV) and endpoint detection and response (EDR). Additionally, NinjaOne seamlessly integrates with numerous popular solutions, further enhancing our customers' workflow efficiency.

User comments

Share your experience with using SolarWinds Web Help Desk and NinjaOne. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SolarWinds Web Help Desk and NinjaOne

SolarWinds Web Help Desk Reviews

20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
With SolarWinds Online Help Desk, you can track assets from initial request to approval to final purchase and inventory entry. Its ability to interface with remote control software enables IT specialists to immediately start a remote session on any of the computers mentioned in their asset inventory. With just one click, you can begin a screen-sharing session with the remote...
Source: infraon.io
The Best Asset Management Software of 2017
Bottom Line: A lightweight combination of helpdesk and asset management features, SolarWinds Web Help Desk lacks a few features that larger organizations will need, but makes up for it with an easy-to-use user interface and a nice price.
Source: au.pcmag.com

NinjaOne Reviews

  1. AnayaFletcher
    Powerful & easy to use IT management platform

    Ninjaone makes endpoint management simple and reliable. The platform is fast, secure, and packed with features that save time on patching, backups, and monitoring. It's perfect for streamlining IT tasks without extra complexity.

    👍 Pros:    Clear and intuitive dashboard|Strong automation features
    👎 Cons:    Some advanced configuration require a bit of setup
12 Best Asset Management Software For IT Teams In 2023
Why I picked NinjaOne: I like how the tool offers a complete toolkit for small IT teams and IT managers to manage, monitor, secure, and improve servers, network devices, laptops, and workstations. I think the best part of the platform is just how easy it is to use even if you have a wide variety of clients or IT to manage.
Source: thectoclub.com
10 Best RMM Software | Remote Monitoring & Management Tools 2021
NinjaRMM Pricing: NinjaRMM offers a free trial of their product. Ninja is priced on a per-device basis based on the features needed.
Source: www.softwaretestinghelp.com
12 Best RMM Software and Tools for 2021
NinjaRMM is an excellent RMM solution with real-time monitoring for Windows and Mac computers. NinjaRMM offers users the ability to automate patches to remote networks. The software supports over 120 applications including Java and Dropbox. Patching these popular services allows you to minimize the vulnerabilities your users face.
Source: www.comparitech.com
8 Best RMM Software and Tools
NinjaRMM’s monitoring agent can be installed on Windows and Mac computers and provides endpoint data including, processing, memory, utilization, network, logs, etc. Additionally, NinjaRMM’s automation capabilities allow managers to check the entire infrastructure, install patches, etc.
Source: www.pcwdld.com
Best helpdesk software of 2020: for ticketing and support
NinjaRMM is a cloud-based help desk solution that allows you to monitor everything in real-time. The GUI is simple and easy to use, which can make the learning curve in setting up, using, and customizing short and sweet. The developers are also proactively adding additional features, not least to increase the number of available integrations and improving the available toolkit.
Source: www.techradar.com

What are some alternatives?

When comparing SolarWinds Web Help Desk and NinjaOne, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Atera - Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Hyperview - DCIM software reinvented.

SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

ConnectWise Automate - Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .

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