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ConnectWise Automate VS SolarWinds Web Help Desk

Compare ConnectWise Automate VS SolarWinds Web Help Desk and see what are their differences

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  3. » Reviews
  4. » Alternatives

ConnectWise Automate logo ConnectWise Automate

Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .

SolarWinds Web Help Desk logo SolarWinds Web Help Desk

Simplify service management and asset management with SolarWinds® Web Help Desk™.
  • ConnectWise Automate Landing page
    Landing page //
    2023-05-12
  • SolarWinds Web Help Desk Landing page
    Landing page //
    2023-09-22

ConnectWise Automate features and specs

  • Robust Automation
    ConnectWise Automate offers extensive automation capabilities, allowing IT teams to automate repetitive tasks and manage complex workflows efficiently.
  • Comprehensive Monitoring
    The platform provides advanced monitoring tools that help in identifying and resolving issues proactively, improving system reliability and performance.
  • Scalability
    ConnectWise Automate is highly scalable, making it suitable for businesses of all sizes, from small enterprises to large corporations.
  • Integrations
    It integrates seamlessly with other ConnectWise products and a wide range of third-party applications, offering a cohesive IT management experience.
  • Customizability
    The platform offers a high degree of customization, allowing IT teams to tailor the system to meet their specific needs and workflows.

Possible disadvantages of ConnectWise Automate

  • Complexity
    Due to its extensive feature set, ConnectWise Automate can have a steep learning curve, requiring significant time and effort to master.
  • Cost
    The platform can be expensive, particularly for smaller businesses or those with limited budgets, potentially making it a less viable option.
  • Performance Issues
    Some users have reported slow performance and occasional glitches, which can be frustrating when managing critical IT tasks.
  • Support
    While ConnectWise offers support, some users have found the quality and responsiveness of their support services to be lacking.
  • Initial Setup
    The initial setup and configuration process can be time-consuming and complex, requiring considerable technical expertise.

SolarWinds Web Help Desk features and specs

  • Comprehensive Ticket Management
    SolarWinds Web Help Desk offers a robust ticket management system that allows for efficient tracking, assignment, and resolution of support tickets, enhancing customer service and response times.
  • Automated Workflow
    The software supports automation of repetitive helpdesk tasks, enabling staff to focus on more complex issues and improving overall productivity.
  • Asset Management
    Built-in asset management features help in tracking and managing IT assets, providing a centralized view of asset information and lifecycle.
  • Integration Capabilities
    It can integrate with various third-party applications and platforms, allowing for seamless data exchange and expanded functionality.
  • Customizable Reporting
    Web Help Desk offers customizable reports that help in analyzing performance metrics and service quality, aiding data-driven decision making.

Possible disadvantages of SolarWinds Web Help Desk

  • Initial Setup Complexity
    Some users find the initial setup and customization of SolarWinds Web Help Desk to be complex and time-consuming, especially for those without technical expertise.
  • User Interface
    The user interface is sometimes considered dated and less intuitive compared to modern helpdesk software, potentially affecting user experience.
  • Pricing Structure
    The pricing can be a concern for small businesses or startups due to the cost associated with licensing and additional features.
  • Limited Mobile Access
    While there is mobile accessibility, it is limited in functionality compared to the desktop version, which could restrict flexibility for certain users.
  • Dependency on IT Expertise
    Maximizing the potential of all features may require a certain level of IT knowledge and experience, which could be a barrier for some users.

ConnectWise Automate videos

+ Add

Webinar Recording: What's new in ConnectWise Automate 12

More videos:

  • Review - ConnectWise Automate: A really great product

SolarWinds Web Help Desk videos

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Category Popularity

0-100% (relative to ConnectWise Automate and SolarWinds Web Help Desk)

ConnectWise Automate

SolarWinds Web Help Desk

IT Management
100 100%
IT Management
0% 0
Help Desk
0 0%
Help Desk
100% 100
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Service Desk
0 0%
Service Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ConnectWise Automate and SolarWinds Web Help Desk

ConnectWise Automate Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ConnectWise Automate is a rich features platform and is available for small to medium-sized businesses. Most of the companies have not provided the prices for their RMM solution. However, it could be $700 and above for one-time fees. For the subscription-based model, it could be in the range of $50 to $200 per technician per month.
Source: www.softwaretestinghelp.com
12 Best RMM Software and Tools for 2021
ConnectWise Automate is a top RMM tool because it provides MSPs with a centralized console to manage their client’s entire IT asset inventory. Everything from autodiscovery to the patch management process is built to help the user monitor a remote network as easily as possible. That includes physical devices and virtual services.
Source: www.comparitech.com
8 Best RMM Software and Tools
ConnectWise develops IT management software tailored for Technology Solution Providers (TSP). Along with their strong product portfolio, they include ConnectWise Automate which is an RMM platform with a strong focus on automation. ConnectWise Automate RMM can proactively monitor and manage endpoints in large-scale networks. The software can auto-discover assets, schedule...
Source: www.pcwdld.com
Top IT Management Software 2021
As a large organization, you have a ton of devices on your network and need to be able to get to them all in case of an incident. Connectwise Automate offers quick access to all of the endpoints on your network, so you can resolve issues quickly and keep any downtime to a minimum. The system even automatically scans the network to detect all devices and make sure every entry...
Source: www.itbusinessedge.com
15 Best IT Monitoring Tools and Software
ConnectWise Automate (previously LabTech) is an RMM product that automates all stages of the monitoring process, from discovery to patching.
Source: blog.inedo.com

SolarWinds Web Help Desk Reviews

20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
With SolarWinds Online Help Desk, you can track assets from initial request to approval to final purchase and inventory entry. Its ability to interface with remote control software enables IT specialists to immediately start a remote session on any of the computers mentioned in their asset inventory. With just one click, you can begin a screen-sharing session with the remote...
Source: infraon.io
The Best Asset Management Software of 2017
Bottom Line: A lightweight combination of helpdesk and asset management features, SolarWinds Web Help Desk lacks a few features that larger organizations will need, but makes up for it with an easy-to-use user interface and a nice price.
Source: au.pcmag.com

What are some alternatives?

When comparing ConnectWise Automate and SolarWinds Web Help Desk, you can also consider the following products

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Microsoft Operations Management Suite - Microsoft Operations Management Suite enables user to gain visibility and control across the hybrid cloud with simplified operations management and security

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

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