Snyk Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Snyk mentions (87)

• Preventing broken access control in express Node.js applications

  One powerful tool worth highlighting is Snyk. While Snyk has various tools to secure your application, its Visual Studio (VS) Code extension, in particular, can help you detect and fix broken access control vulnerabilities in your Node.js code as you're writing it. - Source: dev.to / 14 days ago

• How to secure Python Flask applications

  In this scenario, it's very easy to forget that you set the debug mode to True and forget to change it before deploying your application to production. That's why it's best to use a platform like Snyk that can help you find and fix the vulnerabilities in your code and applications. Snyk supports a wide range of programming languages, including Python, Go, PHP, JavaScript and others. - Source: dev.to / 15 days ago

• Best coding practices: secure dependency management

  Scan your projects for vulnerabilities regularly More development platforms add features to check if the dependencies of your application contain a vulnerable packages. In modern ASP.NET you can use dotnet list package --vulnerable and in NPM you can use npm audit. It's even better to automatically scan your dependencies regularly. You can use tools like snyk or mend.io (formerly Whitesource) to help you with... - Source: dev.to / 2 months ago

• Let's Play Snyk 🐶

  Hi folks, I'm diving into Snyk this time. This is a platform for developer security that helps protect infrastructure as code, dependencies, containers, and code. Snyk includes the following products and mostly focuses on security and dependency monitoring:. - Source: dev.to / 3 months ago

• Preventing SQL injection attacks in Node.js

  In this article, you learned all about how SQL injections manifest in Node.js applications and discovered multiple strategies to help prevent them. From updating your ORM and SQL libraries, sanitizing user inputs, and using query placeholders to leveraging the Snyk IDE extension for Visual Studio Code, you have a whole host of measures to secure your Node.js applications against SQL injection attacks. - Source: dev.to / 4 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago