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Smartsupp VS HelpDocs

Compare Smartsupp VS HelpDocs and see what are their differences

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Contents:
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  2. » Reviews
  3. » Alternatives

Smartsupp logo Smartsupp

Drive your online sales through conversations! AI, LeadGen chatbots, live chat, and much more you can use to engage your visitors at the right time. And convert them into loyal customers in no time.

HelpDocs logo HelpDocs

Educate your users with a super simple knowledge base that’s built for teams just like yours.
  • Smartsupp Landing page
    Landing page //
    2023-07-09

Jumpstart your sales and boost conversions with Smartsupp. Our packages offer everything you need: AI, LeadGen chatbots and live chat to help you turn visitors into customers. Automate responses to repetitive questions and provide a personal touch when it matters the most. Leverage multilingual customer support and gain insights into your customer service agents' performance. If you want to use one of the world's most trusted live chat and chatbot apps, use Smartsupp.

We currently power up over 100,000 webshops and websites so they can better:

  • Chat with their customers and build powerful relationships. Our easy-to-install, fast widget is complemented by Messenger, and email, so every conversation is accessible via our mobile apps.
  • Convert visitors into customers by running powerful lead gen campaigns with automated messages and chatbots.
  • Engage both customers and visitors with our AI-powered sales and care assistants that are always available and ready to help.
  • Understand the conversation flow, how happy your customers are with your team and offering, what they ask about – but also who converts and who requires your attention.

Check Smartsupp and see what we can do for you.

  • HelpDocs Landing page
    Landing page //
    2023-05-07

Smartsupp

Website
smartsupp.com
Pricing URL
Official Smartsupp Pricing
$ Details
freemium $19.5 / Monthly
Platforms
Wordpress Prestashop Shopify WooCommerce Wix BigCommerce Magento
Release Date
2014 February
Startup details
Country
Czech Republic
City
Brno
Edit details

HelpDocs

Website
helpdocs.io
Pricing URL
Official HelpDocs Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Smartsupp features and specs

  • Live chat
  • Chatbot
  • Lead generation
  • AI assistant

HelpDocs features and specs

  • User-friendly Interface
    HelpDocs offers an intuitive and easy-to-navigate interface, making it simple for both authors and users to interact with the documentation.
  • Customization Options
    The platform provides extensive customization options, allowing companies to tailor the documentation site to match their branding and specific needs.
  • Powerful Search Function
    HelpDocs features a robust search functionality which enhances user experience by allowing them to quickly find the information they need.
  • Integration Capabilities
    It integrates well with various third-party tools and services, facilitating seamless workflow and improving productivity.
  • Analytics and Feedback
    The platform offers valuable analytics and user feedback options to help organizations understand how their documentation is being used and what improvements can be made.

Possible disadvantages of HelpDocs

  • Pricing
    Some users may find the pricing to be on the higher side, especially for small businesses or startups with limited budgets.
  • Limited Offline Access
    HelpDocs does not provide robust offline access options, which can be a constraint for users needing information without an internet connection.
  • Learning Curve for Customization
    While customization options are extensive, there may be a learning curve involved for users unfamiliar with such configurations.
  • Dependent on Internet Connectivity
    As a web-based solution, its performance can be affected by internet connectivity issues, potentially hindering access to documentation.

Analysis of Smartsupp

Overall verdict

  • Smartsupp is generally considered a good choice for businesses seeking to improve their online customer service. It offers a range of useful features at competitive prices, making it valuable for both small businesses and larger enterprises. However, it's important for potential users to assess their specific needs, as while it is widely praised, the best tool often depends on individual requirements and other circumstances.

Why this product is good

  • Smartsupp is a live chat and chatbot tool that can enhance customer support experiences on websites. It is appreciated for its user-friendly interface, integration capabilities with various platforms, and features like automated messages and visitor tracking. These attributes make it a compelling choice for businesses looking to improve customer interaction and engagement. Additionally, its affordability and tiered pricing plans cater to different business needs and sizes.

Recommended for

  • Small to medium-sized businesses looking for an affordable live chat solution.
  • E-commerce websites aiming to enhance customer engagement and support.
  • Businesses seeking an easy-to-use tool with robust integration options.
  • Companies interested in using chatbots to reduce customer service workload.

Category Popularity

0-100% (relative to Smartsupp and HelpDocs)

Smartsupp

HelpDocs

Customer Support
36 36%
Customer Support
64% 64
Live Chat
100 100%
Live Chat
0% 0
Customer Service
0 0%
Customer Service
100% 100
Help Desk
100 100%
Help Desk
0% 0

User comments

Share your experience with using Smartsupp and HelpDocs. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, HelpDocs seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Smartsupp mentions (0)

We have not tracked any mentions of Smartsupp yet. Tracking of Smartsupp recommendations started around Mar 2021.

HelpDocs mentions (2)

  • Can't find a nocode solution for a simple knowledge base
    You should consider no-code solutions specifically built for the knowledge base. We're using https://helpdocs.io/ with good results. It supports sections. Source: over 2 years ago
  • Problem with accessing glorious.helpdocs.io
    I have tried my glorious account email, pass to log in, but it failed. Also created a helpdocs.io account, which I tried to use to log in, but it fails on this page. Source: almost 4 years ago

What are some alternatives?

When comparing Smartsupp and HelpDocs, you can also consider the following products

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Malcolm App - Customer self-service made easy

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

HelpJuice - Helpjuice offers powerful, easy-to-use knowledge base software designed to help teams reduce support emails by up to 50%, improve internal collaboration, and create happier customers. It's trusted by companies worldwide to streamline knowledge sharin

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

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