Slick Write Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Slick Write mentions (2)

• What happened to SlickWrite?

  It's just down. Gone with no trace. I've been using this site for some 6 or 7 years to edit my papers with. Today I checked it to use it, and it's just no longer there. According to https://www.saashub.com/slick-write-status, it's been down for around 5 days now, and a thorough Google search hasn't turned up anything useful, like an official Twitter or email or something like that. Does anyone know what happened... Source: over 2 years ago

• [TT] Theme Thursday - Turbulence

  For improvement, though, I'd definitely recommend just doing a deep dive into your work and analyzing the individual structure of each sentence (order of subject vs. object, independent/dependent clauses, comma usage, etc.), then trying to apply purposeful variation. One tool I like to use is slickwrite.com, which gives an overview of sentence types throughout a piece and helps immensely when working on this kind... Source: about 3 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago