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Sequel Pro VS Zendesk

Compare Sequel Pro VS Zendesk and see what are their differences

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Sequel Pro logo Sequel Pro

MySQL database management for Mac OS X

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Sequel Pro Landing page
    Landing page //
    2023-08-03
  • Zendesk Landing page
    Landing page //
    2024-05-06

Sequel Pro features and specs

  • User-Friendly Interface
    Sequel Pro features an intuitive and user-friendly interface, making it easy for even beginners to interact with MySQL databases without needing to know extensive SQL commands.
  • Customization
    Offers a range of customization options, including custom queries and saved query favorites, allowing users to tailor the tool to their specific needs.
  • Free and Open-Source
    Sequel Pro is free to download and use. Its open-source nature ensures that users can contribute to its development and benefit from community-driven improvements.
  • Native macOS Application
    Designed specifically for macOS, offering a seamless experience for Mac users with native look and feel.
  • Data Editing
    Provides functionality to easily edit data directly within the application, simplifying the process of managing database content.
  • Import/Export Capability
    Supports importing and exporting databases in various formats such as CSV, SQL, XML, and other common formats.

Possible disadvantages of Sequel Pro

  • macOS-Only
    Sequel Pro is only available for macOS, which limits its usability for those who are using other operating systems.
  • Lacks Some Advanced Features
    While it covers most basic and intermediate needs, it lacks some advanced features found in other database management tools, which may be necessary for more complex database tasks.
  • Infrequent Updates
    Updates and bug fixes are somewhat infrequent, which can lead to prolonged periods where users might encounter unresolved issues or lack new features.
  • Stability Issues
    Some users have reported stability issues, including crashes and bugs, which can disrupt workflow and data management tasks.
  • No Official Support
    Lacks official customer support, relying instead on community forums and user-generated documentation, which may not be as reliable or fast for resolving urgent problems.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Sequel Pro

Overall verdict

  • Sequel Pro is generally seen as a good application for managing MySQL databases, especially for those working within the macOS environment. However, it is worth noting that support and updates have slowed down, and users often seek alternatives or forks for continued improvements and bug fixes.

Why this product is good

  • Sequel Pro is considered a good tool for macOS users because it offers a user-friendly interface and efficient management of MySQL databases. It is valued for its simplicity, speed, and minimalistic design, making it accessible for both beginners and advanced users. Additionally, Sequel Pro is open-source and free, which contributes to its popularity among developers.

Recommended for

    Sequel Pro is recommended for macOS users who need a straightforward and effective way to manage MySQL databases. It is particularly well-suited for developers and database administrators looking for a free tool that covers basic and intermediate database management tasks.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Sequel Pro videos

+ Add

What is Sequel Pro

More videos:

  • Review - Controlling your Databases with Sequel Pro, Part 2: Connecting and Creating a Database

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Sequel Pro and Zendesk)

Sequel Pro

Zendesk

Databases
100 100%
Databases
0% 0
Customer Support
0 0%
Customer Support
100% 100
Database Management
100 100%
Database Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Sequel Pro and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Sequel Pro and Zendesk

Sequel Pro Reviews

15 Best MySQL GUI Clients for macOS
Sequel Pro is a completely free and open-source MySQL database manager that delivers the basic functionality for data management. If you need a simple tool to handle queries in multiple MySQL databases, this might be it.
Source: blog.devart.com
Top Ten MySQL GUI Tools
Sequel Pro is a widely used tool for open-source relational database environments on remote and local servers. Native to only macOS X, Sequel Pro works with cloud providers while performing table creation, customer queries, and syntax highlighting.
Source: www.databasejournal.com
Top 10 of Most Helpful MySQL GUI Tools
A freeware Mac OS-based tool for MySQL databases, Sequel Pro performs all fundamental tasks. Users can create, modify, filter, and delete databases and tables, write and execute queries, import and export data, etc. The tool is compatible with Mac OS X only, which is inconvenient for those users who prefer other OS platforms.
Source: www.hforge.org
20 Best SQL Management Tools in 2020
Sequel Pro is a fast, easy-to-use database management tool for working with MySQL. This SQL management tool helpful for interacting with your database. It is also easy to add new databases, add new tables, add new rows, and any other type of databases using this software.
Source: www.guru99.com
10 Best MySQL GUI Tools
Sequel Pro is a free MySQL database management tool which allows performing all basic tasks such as adding, modifying, removing, browsing, and filtering databases, tables, and records, running queries, and more. While other MySQL tools we looked at are available for Windows and other OS, Sequel Pro will only work on Mac OS X. This tool is the successor of the CocoaMySQL...
Source: codingsight.com

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Sequel Pro. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Sequel Pro mentions (2)

  • Lol! Developer got no chill!
    Check out https://sequelpro.com/ Completely free and, imo, better than TP. Source: over 2 years ago
  • User friendly GUI for OSX
    Doing some Googling Sequel Pro looks very promising as well as Navicat. Ideally something FOSS or at least free, but willing to pay if needed. Source: almost 4 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing Sequel Pro and Zendesk, you can also consider the following products

phpMyAdmin - phpMyAdmin is a tool written in PHP intended to handle the administration of MySQL over the Web.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

DBeaver - DBeaver - Universal Database Manager and SQL Client.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

DataGrip - Tool for SQL and databases

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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