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Sentry.io VS Zendesk

Compare Sentry.io VS Zendesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Contents:
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  3. » Reviews
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Sentry.io logo Sentry.io

From error tracking to performance monitoring, developers can see what actually matters, solve quicker, and learn continuously about their applications - from the frontend to the backend.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Sentry.io Landing page
    Landing page //
    2023-08-26
  • Zendesk Landing page
    Landing page //
    2024-05-06

Sentry.io features and specs

  • Real-time error tracking
    Sentry provides real-time error tracking, ensuring that developers are immediately notified of errors as they occur. This allows for faster debugging and reduces downtime.
  • Detailed error reports
    Sentry generates detailed error reports which include stack traces, diagnostic data, and contextual information, making it easier to understand and resolve issues.
  • Integrations
    Sentry integrates seamlessly with a wide range of development tools and services such as GitHub, Slack, Jira, and more, allowing for smooth workflows and streamlined issue management.
  • Releases and version tracking
    Sentry's releases feature allows developers to track errors and performance issues specific to software releases, helping in identifying regressions and ensuring each new version is more stable.
  • Performance monitoring
    Beyond error tracking, Sentry offers performance monitoring which helps in identifying slow performance issues and bottlenecks within the application.
  • User feedback
    Sentry allows capturing user feedback directly within the application, which can provide additional context to errors and improve the overall user experience.

Possible disadvantages of Sentry.io

  • Pricing
    Sentry's pricing model can be expensive for small teams or startups, especially if they need advanced features or higher usage limits.
  • Complexity
    Despite its rich feature set, Sentry can be quite complex to configure and use, particularly for developers who are new to error tracking and monitoring tools.
  • Learning curve
    There is a learning curve associated with Sentry, both in terms of setup and effectively utilizing all its features to their full potential.
  • Potential privacy concerns
    Given that Sentry collects a significant amount of diagnostic data, there may be privacy concerns, especially in regulated industries that require strict data compliance.
  • Resource usage
    The integration of Sentry into an application can add some overhead in terms of resource usage, which might be a concern for high-performance applications.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Sentry.io videos

+ Add

Application Monitoring 101: Getting Started with Sentry

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Sentry.io and Zendesk)

Sentry.io

Zendesk

Error Tracking
100 100%
Error Tracking
0% 0
Customer Support
0 0%
Customer Support
100% 100
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Sentry.io and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Sentry.io and Zendesk

Sentry.io Reviews

Comparison of Cron Monitoring Services (November 2023)
Sentry launched in 2012, is registered in the United States and runs on AWS and Google Cloud. Sentry is a VC-funded company and has 200+ employees. Sentry started as an error tracking service, grew into APM, and launched cron monitoring support in public beta in January 2023. Sentry uses the SaaS business model, but its source code is available under the FSL license. Sentry...
Source: blog.healthchecks.io
5 Best DevSecOps Tools in 2023
There are many platforms that can be utilized for monitoring and alerting. Some examples are New Relic, Datadog, AWS CloudWatch, Sentry, Dynatrace, and others. Again, these providers each have pros and cons related to pricing, offering, ad vendor lock-in. So research the options to see what may possibly be best for a given situation.
Source: devopsauthority.tech
13 tools to use for DevSecOps automation
💰 Sentry.io is a service that helps you monitor and fix crashes in real-time, so that you can diagnose and optimize code performance. The Sentry.io node allows you to manage information about events, issues, projects, and releases.
Source: n8n.io
Best Error Monitoring Services for Elixir Phoenix
Sentry provides an Elixir-specific getting started guide to walk you through setup. It also provides an Elixir SDK you can add as a mix.exs package. Sentry limits email support to only customers on certain plans. However, it does offer a community forum to ask questions.
Source: staknine.com
6 Bugsnag Alternatives to Consider in 2021
Sentry is a cloud-hosted error tracking tool that helps to resolve crashes and other similar issues in your apps. Many software teams use Sentry to enhance their deployed app’s efficiency and build a better user experience. Sentry assists you in catching and fixing multiple errors together with ease. In general, this error tracking solution can automatically track all types...
Source: scoutapm.com

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Sentry.io should be more popular than Zendesk. It has been mentiond 67 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Sentry.io mentions (67)

  • 5 Essential Tools Every Bootstrapped SaaS Startup Needs to Succeed
    Sentry is a powerful error monitoring and performance tracking tool designed for modern SaaS applications. - Source: dev.to / 3 months ago
  • How to Fix an Error within Minutes with Sentry and GitAuto
    Our Sentry dashboard shows a TypeError with the message 'NoneType' object is not iterable. The error occurs in:. - Source: dev.to / 3 months ago
  • The Risks of User Impersonation
    The next rung up are User recordings. For users that are having issues, we have concrete recorded data for their flow. The flows would include anything relevant to the application, how they used it, what actions they took. All so we can actually see what happened in context for when there is a problem. No one wants to spend any time looking at recordings if they don't have to. It is also very difficult to identify... - Source: dev.to / 4 months ago
  • This Month in Solid #10: SolidHack 2024 Winners 😎
    We also want to share a huge thank you to our sponsors Netlify and Sentry. - Source: dev.to / 6 months ago
  • How to Define Engineering Standards (with Backstage)
    Using the example of AcmeCorp.com again, let’s take one of their areas are turn it into a Scorecard with a series of checks. They use Datadog for their dashboards and Sentry for their logging so they can both provide sources of truth for their checks. - Source: dev.to / 8 months ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing Sentry.io and Zendesk, you can also consider the following products

Raygun - Raygun gives developers meaningful insights into problems affecting their applications. Discover issues - Understand the problem - Fix things faster.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Rollbar - Rollbar collects errors that happen in your application, notifies you, and analyzes them so you can debug and fix them. Ruby, Python, PHP, Node.js, JavaScript, and Flash libraries available.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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