RunCloud is a modern web server panel for cloud servers such as AWS (Amazon Web Service), Digital Ocean, Google Cloud Platform, Alibaba Cloud, and other VPS hosting. In short, RunCloud is a deployment tool for the web developer to simplify the process of configuring, setting up a cloud server and deployment of web applications. It's focused on optimization, security and user experience to enable easy, hassle-free web server management and application deployment.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than RunCloud. We know about 12 links to it since March 2021 and only 11 links to RunCloud. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
It's a server management service, they use AWS (or your host of choice) under the hood. I personally use something similar called Runcloud which I haven't had any problems with. It's a halfway house between a managed platform and your own VPS. Means you don't have to worry about security, vhosts, ssl certificates, restricting access etc... With real person support if you need it, and a tidy interface to monitor... Source: over 1 year ago
Runcloud.io - Server management focusing mainly on PHP projects. Free for up to 1 server. - Source: dev.to / over 1 year ago
Maybe something more extensive than what you need, but RunCloud checks all of your boxes: runcloud.io. Source: almost 2 years ago
So after a good number of years on runcloud.io, (basic and Pro plans yes, I run multiple accounts) I am looking to see if there are alternatives to it, that may offer more features/same pricing or better pricing. Source: about 2 years ago
For PHP https://platform.sh has got a lot of traction, but it's notc cheap especially for small apps. If you hadn't wanted the Docker-based backing I would suggest trying one of the services that automates setting up your VMs at AWS, DigitalOcean, Linode etc like https://forge.laravel.com/, https://runcloud.io/, https://serverpilot.io/, https://www.cloudways.com/ etc. - Source: Hacker News / about 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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