Software Alternatives, Accelerators & Startups

Robot framework VS Intercom

Compare Robot framework VS Intercom and see what are their differences

Robot framework logo Robot framework

Robot Framework is a generic test automation framework for acceptance testing and acceptance...

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Robot framework Landing page
    Landing page //
    2023-06-20
  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Robot framework videos

Robot Framework Tutorial | Robot Framework With Python | Python Robot Framework | Edureka

More videos:

  • Review - The Robot Framework – Top 7 Things You Need to Know
  • Review - Robot Class vs Robot Framework Vs Robotic Process Automation

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Robot framework and Intercom)
Automated Testing
100 100%
0% 0
Customer Support
0 0%
100% 100
Browser Testing
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Robot framework and Intercom

Robot framework Reviews

Top 5 Selenium Alternatives for Less Maintenance
Robot Framework is an open-source automation framework that uses a keyword-driven approach, making it easy to create and maintain test cases. It supports both codeless and script-based automation, making it versatile for various testing needs.
Best Automation Testing Tools (Free and Paid) | July 2022
Selenium is an open-source test automation framework that automates web browsers. It becomes a favorite automation tool of choice for automation testers. It acts as a core framework for open-source test automation software such as Watir, Robot Framework, Katalon Studio, and Protractor.
Top 10 Best Selenium Alternatives You Should Try
Robot Framework is an open-source test automation framework used for acceptance test-driven development (ATDD) and acceptance testing. Robot Framework is standard and uses a keyword-driven testing approach and behavior-driven.
Best Selenium Alternatives (Free and Paid) in 2021
Robot Framework is an open-source automation framework that implements the keyword-driven approach for acceptance testing and acceptance test-driven development (ATDD). Robot Framework provides frameworks for different test automation needs. But its test capability can be further extended by implementing additional test libraries using Python and Java. Selenium WebDriver is...
5 Selenium Alternatives to Fill in Your Top Testing Gaps
Robot Framework is an open-source Selenium alternative primarily for acceptance test-driven development (ATDD) and acceptance testing. Using the keyword-driven methodology, testers and developers can use Robot Framework as an automation system for web and mobile test automation.
Source: www.perfecto.io

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Based on our record, Robot framework should be more popular than Intercom. It has been mentiond 29 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Robot framework mentions (29)

  • Beautiful is better than ugly, but my beginner code is horrible
    Well, I work with software quality and despite not having a strong foundation in automation, one fine day I decided to make a change. I have been working with Robot Framework for a few months - and that's when I got a taste of the power of python. Some time later, I dabbled a little with Cypress and Playwright, always using javascript. - Source: dev.to / 7 months ago
  • Embedded professionals, what kind of 'github' projects would make you hire a developer?
    I've used Lua/Busted in a data-heavy environment (telemetry from hospital ventilators). I've also used robot: https://robotframework.org/. Source: 12 months ago
  • Opensource Gui testing framework
    I can't say whether any of these will work, but maybe one of: PyAutoGui Pytest-qt Robot Framework + plugins. Source: about 1 year ago
  • Ask HN: What is the best way to automate a Windows desktop application in 2023?
    I'm looking for tools, strategies, libraries, etc. That would be useful for automating arbitrary desktop applications. Ideally something free and open source. Robot Framework (https://robotframework.org/) looks promising, although the docs seem deliberately unclear about how useable the open source libraries are without the cloud SaaS being sold on top. Does anyone have experience in this area? What's your secret... - Source: Hacker News / about 1 year ago
  • How is Python used in test automation in embedded systems?
    In the industry I've seen the framework "Robot framework" https://robotframework.org/ used a lot for test automation. Source: about 1 year ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Robot framework and Intercom, you can also consider the following products

Selenium - Selenium automates browsers. That's it! What you do with that power is entirely up to you. Primarily, it is for automating web applications for testing purposes, but is certainly not limited to just that.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Cypress.io - Slow, difficult and unreliable testing for anything that runs in a browser. Install Cypress in seconds and take the pain out of front-end testing.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Cucumber - Cucumber is a BDD tool for specification of application features and user scenarios in plain text.

Drift - A messaging app that helps you grow your business.