Respondent Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Respondent mentions (23)

• Alternatives to UserTesting

  Respondent.io is great as well. Lots and lots of studies every day posted, these can pay very well depending on your specialty. Source: 6 months ago

• Online Research Project for Hardware Store Workers - $80 Incentive (DE, 18+)

  Hi! No, this is a legitimate project. You can visit our website respondent.io to know more about the company. Thank you! Source: 12 months ago

• I need local playtesters for tabletop games [DFW]

  If you have a bit more budget, you can also recruit participants from online panels (like userinterviews.com or respondent.io). For an incentive, you can screen the right people to participate in your playtest. Keep in mind you will need to do some vetting and make sure you're not getting "professional" participants. Source: about 1 year ago

• B2b user testing

  If you're having difficulty recruiting yourself, I've used respondent.io in the past. Keep in mind recruiting hard to access types of users is often expensive and/or time consuming. Source: over 1 year ago

• I am terrified to even start budgeting because if I don't neglect my bills, I can't afford food. or alcohol. and that's scary too. I'm so terrified. of being hungry, of being properly broke... I need fucking help, but I can't afford it

  Figure out how you can make more income. Maybe you create an account on upwork or fiverrr (platform for freelancers) and help a company out with social media, or reviewing resumes. Maybe you try driving for doordash or ubereats. Maybe you sign up for respondent.io and get paid to do research interviews (we hire people from here all the time). I promise making a little bit of extra cash goes a long way to feeling... Source: over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago