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We've been using Remotely for a year and never had any technical issues. Recording quality is great, and the branding functionality makes us seem more professional.
The only con is that it doesn't do live streaming yet, if you need that.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Remotely.fm should be more popular than Freshdesk. It has been mentiond 35 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I'm using Premiere Pro 22.1.1. The footage was recorded online using remotely.fm. I've found the distortion effect went away when I stopped using a proxy for the portrait footage. Footage is MPEG4 AAC, H.264. The portrait footage is 720x1080, the landscape footage is 1920 x 1080. If I can ask another question, what do I need to do to be able to edit this footage together in the same sequence? i.e. I guess the next... Source: about 1 year ago
Hey there, I'd like to suggest Remotely to add to your platform decision. We've built it with audio drift in mind, you're guaranteed to have all tracks at same length. Source: about 1 year ago
I recorded a video conversation on podcast software (remotely.fm), it looks pixelated on playback but when I pause the frame looks perfectly crisp. One speaker is 30fps, the other is 26.61 fps. The pixelated speaker is the one at 26.61fps. Can I fix this? If so, how? This will end up in a documentary. Thanks. Source: about 1 year ago
As for what to use, I personally recommend Remotely. It's a pretty straightforward web-based recorder. They've even got some auto-mix software now that you can use for the episode. If you want to go a step beyond just auto-mixing, you should look at using something like Descript or a true DAW (Digital Audio Workstation) like Audition or Pro Tools. Source: over 1 year ago
Remotely.fm I have found to be pretty good for video plus audio. They also do just audio calls. Source: over 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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