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Relationwise VS Nicereply

Compare Relationwise VS Nicereply and see what are their differences

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Relationwise logo Relationwise

Relationwise gives you the most important insights on your customers in the easiest way possible.

Nicereply logo Nicereply

Improve customer service and customer experience with Nicereply - online customer satisfaction survey software, including CSAT, NPS & CES 2.0.
  • Relationwise Landing page
    Landing page //
    2021-10-07
  • Nicereply Landing page
    Landing page //
    2018-09-30

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
  • Increase your survey response rates by 200%
  • See your data in your CRM and set triggers based on it
  • Get 3x more feedback without sending more emails
  • Customize both the look and content of your surveys
  • Set goals, track KPIs, generate reports and more...

Relationwise features and specs

No features have been listed yet.

Nicereply features and specs

  • Customization
    Nicereply offers extensive customization options, allowing businesses to tailor surveys and feedback forms to match their brand's look and feel.
  • Integrations
    Nicereply seamlessly integrates with various help desk and CRM platforms such as Zendesk, Freshdesk, Intercom, and more, making it easy to incorporate into existing workflows.
  • Real-time Feedback
    Users can receive instant feedback from customers, enabling quick responses to customer issues and improving overall service quality.
  • Analytics and Reporting
    Nicereply provides detailed analytics and reporting features, allowing businesses to track performance, identify trends, and make data-driven decisions.
  • Ease of Use
    The platform is user-friendly, with a straightforward setup process and intuitive interface, making it accessible even for users with limited technical skills.

Possible disadvantages of Nicereply

  • Cost
    Nicereply can be relatively expensive, especially for small businesses or startups, as it operates on a subscription-based pricing model.
  • Limited Free Version
    The free version of Nicereply has limited features, which might not be sufficient for all business needs, necessitating an upgrade to a paid plan for full functionality.
  • Learning Curve
    While generally user-friendly, some users may experience a learning curve when initially setting up and configuring the tool to meet their specific requirements.
  • Survey Fatigue
    If not managed properly, there is a risk of survey fatigue among customers, potentially leading to lower response rates over time.

Relationwise videos

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Nicereply videos

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Email Feedback By Nicereply.com

Category Popularity

0-100% (relative to Relationwise and Nicereply)

Relationwise

Nicereply

Customer Feedback
30 30%
Customer Feedback
70% 70
Surveys
20 20%
Surveys
80% 80
User Feedback
100 100%
User Feedback
0% 0
Forms And Surveys
0 0%
Forms And Surveys
100% 100

User comments

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What are some alternatives?

When comparing Relationwise and Nicereply, you can also consider the following products

ShadowAide - ShadowAide provides you with a key way to keep your finger on the pulse of your customers, using our integrated tools for capturing Net Promoter Score and customer feedback.

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Heedbook - Heedbook is the first online AI-based software for evaluating and boosting customer loyalty.

Google Forms - Simple web forms from Google.

SOMTAB - SOMTAB is the only CX platform that is perfectly matched to your organization’s DNA.

Qualtrics - Qualtrics is the most trusted research platform, helping brands make crucial business decisions. From surveys to insights to action.

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