Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, RANDOM.ORG seems to be a lot more popular than Freshdesk. While we know about 562 links to RANDOM.ORG, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I'm about to just do a Random.org roll for the 5 builds I'm deciding between. Let RNGesus take the wheel. Source: over 1 year ago
I am live on twitch rn and let's play a game tip me in the comments 1000 cones and every 3000 cones tip I will use random.org to choose a winner between the three tippers who will get all of the cones. Do not tip to play if I am offline it will be considered a gift at that point. Source: over 1 year ago
Winners will be selected after 1 week using random.org to select winning comments. The winning IDs will be reported to Panoramik and gems will be distributed during the week. Source: over 1 year ago
Indicate your interest below and random.org will decide. Source: over 1 year ago
Each user will only be granted ONE qualifying top-level comment. I will confirm all qualifying comments with a green "post approved" check mark. Once the deadline has elapsed, I will: 1) double check all entries for duplicates, 2) number all qualifying entries in no particular order, 3) feed that number range into Random.org, 4) generate one random number from that range, 5) match the randomly generated number... Source: over 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
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