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LiveAgent VS RANDOM.ORG

Compare LiveAgent VS RANDOM.ORG and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

RANDOM.ORG logo RANDOM.ORG

RANDOM.ORG offers true random numbers to anyone on the Internet.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • RANDOM.ORG Landing page
    Landing page //
    2023-10-02

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

RANDOM.ORG features and specs

  • True Randomness
    RANDOM.ORG generates random numbers based on atmospheric noise, which is considered to be truly random compared to algorithmic pseudorandom number generators.
  • Variety of Services
    Provides a wide range of randomization services, such as random number generation, random list shuffling, coin flipping, dice rolling, and more.
  • API Access
    Offers an API that developers can use to integrate true random number generation into their applications.
  • Statistical Analysis
    Includes tools for analyzing the statistical properties of the generated random sequences, ensuring randomness quality.
  • User-Friendly Interface
    The website is easy to navigate and use, making it accessible for both technical and non-technical users.
  • Secure Randomness
    Often used for cryptographic purposes due to the high level of unpredictability in the generated numbers.

Possible disadvantages of RANDOM.ORG

  • Limited Free Usage
    The free-tier usage is limited, and heavy users may need to subscribe to a paid plan to access more extensive services.
  • Internet Dependency
    Requires an internet connection to access the randomization services, which can be a limitation in offline scenarios.
  • Potential for Downtime
    As with any web service, there is a potential for downtime or server issues which could disrupt access to the service.
  • Data Privacy
    Users submitting data for randomization (e.g., shuffling a list) may have concerns about data privacy and should review the privacy policy.
  • Speed
    The process of generating true random numbers from atmospheric noise can be slower compared to pseudorandom number generation.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of RANDOM.ORG

Overall verdict

  • RANDOM.ORG is generally considered a good resource for generating true random numbers.

Why this product is good

  • RANDOM.ORG utilizes atmospheric noise to generate sequences of random numbers, which is more unpredictable and thus more 'random' compared to algorithmic pseudo-random number generators used in computer programs. This makes it suitable for applications where true randomness is important, such as cryptography, secure data management, and unbiased data sampling.

Recommended for

  • Lottery games and raffles that require verifiable randomness.
  • Scientific experiments where unbiased random samples are critical.
  • Cryptography applications where security depends on unpredictability.
  • Games and simulations needing true random behavior.
  • Educational purposes to demonstrate the difference between true and pseudo-randomness.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

RANDOM.ORG videos

+ Add

How to cheat random.org on android

More videos:

Category Popularity

0-100% (relative to LiveAgent and RANDOM.ORG)

LiveAgent

RANDOM.ORG

Customer Support
100 100%
Customer Support
0% 0
Random Number Generator
0 0%
Random Number Generator
100% 100
Help Desk
100 100%
Help Desk
0% 0
Random Generator
0 0%
Random Generator
100% 100

Questions and Answers

As answered by people managing LiveAgent and RANDOM.ORG.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and RANDOM.ORG. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and RANDOM.ORG

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

RANDOM.ORG Reviews

We have no reviews of RANDOM.ORG yet.
Be the first one to post

Social recommendations and mentions

Based on our record, RANDOM.ORG seems to be more popular. It has been mentiond 562 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

RANDOM.ORG mentions (562)

  • 30 minutes left to launch - who's still undecided on their build?
    I'm about to just do a Random.org roll for the 5 builds I'm deciding between. Let RNGesus take the wheel. Source: over 1 year ago
  • Let's play a game + Comment to get 100-690 cones!
    I am live on twitch rn and let's play a game tip me in the comments 1000 cones and every 3000 cones tip I will use random.org to choose a winner between the three tippers who will get all of the cones. Do not tip to play if I am offline it will be considered a gift at that point. Source: over 1 year ago
  • /r/MightyParty Monthly Gem Giveaway
    Winners will be selected after 1 week using random.org to select winning comments. The winning IDs will be reported to Panoramik and gems will be distributed during the week. Source: over 1 year ago
  • Free to good home #299: HP laptop, no battery ("spicy pillow" removed safely). AMD A12-9700P w/Radeon R7, touchscreen, new SSD, Windows 10, all updates. Not compatible w/Windows 11 according to Microsoft.
    Indicate your interest below and random.org will decide. Source: over 1 year ago
  • 7K GIVEAWAY POST!
    Each user will only be granted ONE qualifying top-level comment. I will confirm all qualifying comments with a green "post approved" check mark. Once the deadline has elapsed, I will: 1) double check all entries for duplicates, 2) number all qualifying entries in no particular order, 3) feed that number range into Random.org, 4) generate one random number from that range, 5) match the randomly generated number... Source: over 1 year ago
View more

What are some alternatives?

When comparing LiveAgent and RANDOM.ORG, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

GeneratorMix - A place with hundreds of generators split into different categories from science to entertainment.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Randommer - Generate random number, telephone numbers, text, hashed and social security numbers

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Random Number Generator - Randomly generate integers or floating point numbers within a given range and specified discrete or continuous statistical probability distribution.

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