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QuickMark VS Zendesk

Compare QuickMark VS Zendesk and see what are their differences

SetMe
Remote support software that just works. Securely access attended or unattended computers from anywhere. featured
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QuickMark logo QuickMark

QuickMark makes everything possible.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • QuickMark Landing page
    Landing page //
    2021-10-19
  • Zendesk Landing page
    Landing page //
    2024-05-06

QuickMark features and specs

  • Ease of Use
    QuickMark provides an intuitive user interface that allows users to generate and scan QR codes with minimal effort.
  • Multi-platform Support
    QuickMark is available on multiple platforms, including iOS, Android, Windows, and Mac, making it versatile and accessible.
  • Wide Compatibility
    It supports various barcode types such as QR codes, Data Matrix, and EAN, which adds to its utility.
  • Batch Scanning
    The batch scanning feature allows for the scanning of multiple barcodes in one go, saving time for users with large quantities of items.
  • Offline Functionality
    QuickMark can operate offline, allowing users to scan and generate QR codes without needing an internet connection.

Possible disadvantages of QuickMark

  • Cost
    While QuickMark offers a free version, some advanced features require a paid subscription, which might be a drawback for budget-conscious users.
  • Limited Free Features
    The free version has limitations in terms of features and capabilities which could be restrictive for some users.
  • User Interface
    Although the interface is generally user-friendly, some users might find it outdated compared to more modern apps.
  • Performance Variability
    Some users have reported inconsistent performance, particularly with the scanning speed and accuracy in different lighting conditions.
  • Support
    Customer support can be slow to respond, which might be an issue for users needing immediate assistance.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of QuickMark

Overall verdict

  • QuickMark is generally considered a reliable QR code generator and scanner, but its usefulness may depend on your specific needs and preferences.

Why this product is good

  • QuickMark is praised for its user-friendly interface and compatibility with various mobile platforms. It provides efficient QR code scanning and generation capabilities, making it a suitable choice for personal and small business use. Its reliability and ease of use are often highlighted by its users.

Recommended for

  • Individuals looking for a simple and effective QR code scanner on mobile devices.
  • Small businesses needing an accessible tool for QR code generation.
  • Developers and tech enthusiasts interested in integrating QR code technology into their applications or workflows.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

QuickMark videos

+ Add

QuickMark Barcode Reader Review

More videos:

  • Review - QuickMark - QR Code Reader - oBig.com.br
  • Review - App Review #1 - QuickMark

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to QuickMark and Zendesk)

QuickMark

Zendesk

Barcode And QR Code
100 100%
Barcode And QR Code
0% 0
Customer Support
0 0%
Customer Support
100% 100
Barcode Scanner
100 100%
Barcode Scanner
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare QuickMark and Zendesk

QuickMark Reviews

We have no reviews of QuickMark yet.
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Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

QuickMark mentions (0)

We have not tracked any mentions of QuickMark yet. Tracking of QuickMark recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing QuickMark and Zendesk, you can also consider the following products

QR Droid - QR Droid Zapper

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Barcode & QR Code Scanner - A free app which allow to read and generate barcodes for Android.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

UpCode - UpCode is a highly developed mobile access & interaction MAI technology that turns mobile...

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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