Pushcut is a free to download automation utility that helps you kick off your automation when it matters. Use HomeKit scenes, Shortcuts, web services, and custom URLs as notification actions that pop up exactly when they matter to you. Trigger these smart notifications from Shortcuts, HomeKit, schedules, locations, iBeacons, online services (like IFTTT, Zapier, Flow, Integromat, ...), home servers, or anywhere that knows what HTTP is.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Pushcut. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
My personal use case is a little bit different as I am doing this on an old Mac I am using as a home server, so I am using a Pushcut automation server to get around the fact that this particular mac doesn‘t have Shortcuts. If you want to know more about that, I can get into further detail. Source: about 2 years ago
Do you have a shortcut to create then calendar entries for your shifts by any chance? If so you could schedule a shortcut to be run at the same time using PushCut which sets the focus mode. Source: over 2 years ago
HomeKit buttons can trigger home automations, correct? You can’t run a normal shortcut directly from a home automation, but if you have a spare device, you could use Pushcut to create a Pushcut automation server (PAS), and set up the home automation to trigger a shortcut on the PAS with a webhook. Source: about 3 years ago
Check out Pushcut, which is designed for precisely this sort of thing. Source: about 3 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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