Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Engagespot Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Engagespot mentions (5)

• free-for.dev

  Engagespot.co — Notification infrastructure for developers. Free for upto 100 monthly active users. - Source: dev.to / over 1 year ago

• Migrating a self-managed MySQL database to AWS RDS using AWS DMS with zero downtime

  Recently, at Engagespot, we had to migrate our MySQL database which was hosted in an EC2 instance to AWS RDS to ensure high availability, automated backups and get more visibility through Cloudwatch monitoring and logs. - Source: dev.to / over 1 year ago

• Launch HN: Courier (YC S19) – Developer infrastructure for product notifications

  Congratulations @troygoode. This is a real problem that needs to be solved. And this space is getting exciting. I'm working on something similar @ Engagespot(https://engagespot.co). - Source: Hacker News / about 2 years ago

• Show HN: Engagespot – API to build your product's notification engine

  * Debug delivery issues, etc. All these began to eat developer hours soon. But we cannot ignore notifications. It is an integral part of a product, especially if it has multi-user interactions. For example, task management apps, social networks, CRM, etc. Messages like - "User ABC commented on your photo", "Someone assigned you a task" etc are critical for user engagement. Without such timely alerts, users may... - Source: Hacker News / over 2 years ago

• Build a full-fledged notification center on your React App using Engagespot (Part 1)

  Enter Engagespot! A SaaS product dedicated to building a notification center for your websites and applications. Engagespot makes it easy to add in-app notification widget, real-time, and push notification features to your product with just a few lines of code. - Source: dev.to / over 2 years ago