ProProfs Live Chat
Eloqua
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ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. With ProProfs Chat, you can guarantee your customers that their support queries won’t go unanswered. With the help of its chatbot feature, you can make sure that you never miss out on a support opportunity for your business. The chatbot will help you answer frequently asked questions, route the visitors to the right department and generate tickets in the absence of agents. This will help you capture all support opportunities and make sure not a single one of them goes unanswered.
Moreover, it also offers detailed reports and in-depth analysis of how your agents performed during the conversation with your customers online. This enables your business to identify support loopholes and areas where your operators need to be trained again. Besides that, the reports section helps you understand if your customers were satisfied after the support process came to an end.
ProProfs Chat also allows you to send proactive triggers through features like chat greetings. They are triggered on the basis of your visitor’s browsing behavior on the website. You can also set up Announcements that help your business update visitors about upcoming events, sales, discounts and what’s new with your company.
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ProProfs Chat has turned out to be the perfect tool to boost engagement on our website. Its announcement feature has helped us bring more engagement on pages that are likely to convert and have even led to conversions. I really liked how it’s smooth. There are hardly any glitches we come across. Really impressed with the reports section of this tool. Helps us understand where we went wrong and come up with strategies that will improve our performance in the future.
For the past 1.5 years, we’ve been able to achieve a lot in terms of customer service and support, thanks to ProProfs Chat. We’ve been able to keep our visitors happy with instant support and they’ve trusted us more. We’ve seen more returns on our website and have successfully understood our visitors better due to live chat in place.
Really glad we found ProProfs Chat. It’s never been heavy on our pockets. We’ve somehow managed to curb our support costs even during pandemic. Plus they gave us a great discount for the annual plan. As for performance, I think it’s amazing. Hasn’t let us down. It’s fast, easy to use, makes support seamless. We even get to create our own support bundle.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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