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ProProfs Knowledgebase VS ZenDesk

Compare ProProfs Knowledgebase VS ZenDesk and see what are their differences


ProProfs Knowledge Base is a cutting-edge knowledge management software that assists businesses to create online manuals, guides, documentation, FAQs and more.

Zendesk is a beautiful, lightweight help-desk solution.
ProProfs Knowledgebase Landing Page
ProProfs Knowledgebase Landing Page

Backed by powerful technology and comprising stellar features, ProProfs Knowledge Base software helps businesses build a central knowledge platform for their customers as well as employees. It is an effective tool that is instrumental in decreasing customer tickets significantly. Using this software, companies can enhance collaboration among their employees, train their workforce and provide a smooth onboarding to new hires. It ensures compatibility with multiple devices including mobile phones, tablets, and laptops, thus providing anytime, anywhere accessibility to users.

With its smart settings and robust integrations with tools like Google Analytics, Zendesk, Helpdesk, etc., the software proves to be a powerful knowledge management tool. It also provides a wide array of themes and designs using which firms can create visually-appealing help sites. Besides this, it also empowers them to enhance the security of their knowledge base by assigning roles and permissions to different users.

ZenDesk Landing Page
ZenDesk Landing Page

ProProfs Knowledgebase details

Categories
Knowledge Management Customer Support Help Desk
Website proprofs.com  
Pricing URL Official ProProfs Knowledgebase Pricing  
Details $-
Platforms
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Release Date-

ZenDesk details

Categories
Help Desk Support Customer Support
Website zendesk.com  
Pricing URL Official ZenDesk Pricing  
Details $-
Platforms
-
Release Date-

ProProfs Knowledgebase Pricing
ProProfs Knowledgebase Pricing Screenshot

ZenDesk Pricing
ZenDesk Pricing Screenshot

ProProfs Knowledgebase videos

No ProProfs Knowledgebase videos yet. You could help us improve this page by suggesting one.

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ZenDesk videos

Zendesk product demo

More videos:

  • - Introduction to Zendesk Support (for beginners)
  • - Zendesk Review

Category Popularity beta

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ProProfs Knowledgebase and ZenDesk

ProProfs Knowledgebase Reviews

  1. Completely impressed with Its internal knowledge base and collaboration feature

    I wanted a knowledge base solution for my internal team to coordinate and collectively work together. ProProfs helps to bring teams together to collaborate on ideas. Now we can easily share our information with anybody within the team easily.

    Best features: We are using it for the last 1.5 years and found some best feature in our uses- - Roles and Permissions, - Integrations with multiple tools, - It's reporting feature

    ๐Ÿ Competitors: ServiceNow, Bitrix24, HelpCrunch, HelpJuice, Tettra

ZenDesk Reviews

"Pay 880$ per month" - Intercom
Zendesk is more enterprise. I am looking for a chat tool with company details of the person who triggered the chat.
Best Customer Service Software
The full-service support suite from Zendesk has it all. But not every business needs something this comprehensive. If youโ€™re looking for something a little bit more basic, Zendesk offers more affordable options for smaller businesses.
Running an Internal Helpdesk inside Slack
The pricing for Zendesk for Slack is a bit different, you can only access Zendesk for Slack if you have paid for a team plan (or higher) of Zendesk Support. Zendesk Support has a monthly and annual plan. The monthly plan costs $49/year ($5 per month per agent), whereas the monthly plan costs $9/month ($59 annually per agent).
Source: medium.com
11 Best Help Desk Software to Totally Check out in 2020!
There are hardly a few who havenโ€™t heard of the much sought-after Zendesk. The help desk software prevails to be one of the best even to this day, thanks to its powerful set of features and excellent services. Boost your customer service by managing and closing the maximum number of tickets through a multitude of channels like phone, email, web, social media, mobile app etc....
Freshdesk vs Zendesk โ€“ An Expert Review for You
Zendesk is a unique combination of industry knowledge, user and customer requirements as well as innovation. There are thousands of people and businesses that rely on Zendesk to manage their clients on a daily basis.
Source: sprout24.com

What are some alternatives?

When comparing ProProfs Knowledgebase and ZenDesk, you can also consider the following products

Bitrix24 - Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

HelpJuice - Helpjuice is easy-to-use knowledge base software that guarantees. 50% less support emails and happier customers.

User comments

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