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ProProfs Knowledge Base VS KnowledgeBase Builder

Compare ProProfs Knowledge Base VS KnowledgeBase Builder and see what are their differences

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ProProfs Knowledge Base logo ProProfs Knowledge Base

ProProfs Knowledge Base is a cutting-edge knowledge management software that assists businesses to reduces support tickets by self-help and create online manuals, guides, wikis, documentation, FAQs and more.

KnowledgeBase Builder logo KnowledgeBase Builder

Create amazing 3D mind maps and flowcharts with our software
  • ProProfs Knowledge Base Landing page
    Landing page //
    2023-07-04

Backed by powerful technology and comprising stellar features, ProProfs Knowledge Base software helps businesses build a central knowledge base platform for their customers as well as employees. It is an effective tool that is instrumental in decreasing customer tickets significantly. Using this software, companies can enhance collaboration among their employees, train their workforce and provide a smooth onboarding to new hires. It ensures compatibility with multiple devices including mobile phones, tablets, and laptops, thus providing anytime, anywhere accessibility to users.

With its smart settings and robust integrations with tools like Google Analytics, Slack, Microsoft Azure AD, Zendesk, Helpdesk, etc., the software proves to be a powerful knowledge management tool. It also provides a wide array of themes and designs using which firms can create visually appealing help sites. Besides this, it also empowers them to enhance the security of their knowledge base by assigning roles and permissions to different users.

  • KnowledgeBase Builder Landing page
    Landing page //
    2023-01-28

ProProfs Knowledge Base features and specs

  • Ease of Use
    ProProfs Knowledge Base is known for its user-friendly interface, making it accessible for users of all skill levels.
  • Customizable Templates
    The platform offers a wide range of customizable templates, allowing users to create a knowledge base that suits their brand and needs.
  • Integration Capabilities
    ProProfs Knowledge Base can integrate with numerous other tools and platforms, such as Salesforce, Zendesk, Google Analytics, and more.
  • Collaboration Features
    The platform allows multiple team members to collaborate simultaneously, facilitating easy content creation and editing.
  • Robust Analytics
    ProProfs provides detailed analytics and reporting tools to help users understand how their knowledge base is being used and how it can be improved.
  • Security Features
    The platform offers strong security features, including single sign-on (SSO) and role-based access control, to protect sensitive information.
  • 24/7 Customer Support
    ProProfs offers round-the-clock customer support, including live chat, email, and phone support, to assist users whenever needed.

Possible disadvantages of ProProfs Knowledge Base

  • Pricing
    Some users find the pricing of ProProfs Knowledge Base to be on the higher side compared to other knowledge management solutions.
  • Learning Curve for Advanced Features
    While the platform is generally easy to use, some advanced features may require a steeper learning curve.
  • Limited Offline Accessibility
    ProProfs Knowledge Base primarily functions online, which can be a limitation for users who require offline access.
  • Customization Constraints
    Although the templates are customizable, some users find the level of customization to be limited, particularly in more advanced design aspects.
  • Occasional Performance Issues
    Some users have reported occasional performance issues, such as slow loading times or downtime, especially during peak usage.

KnowledgeBase Builder features and specs

  • User-Friendly Interface
    The platform offers an intuitive and easy-to-navigate interface, making it accessible for users with varying levels of technical expertise.
  • Customizability
    KnowledgeBase Builder allows users to customize their knowledge maps to fit specific needs, enabling better organization and personalization of information.
  • Collaborative Features
    The platform supports collaboration, allowing multiple users to work on a knowledge map simultaneously, which can enhance productivity and teamwork.
  • Comprehensive Documentation
    BuildYourMap provides thorough documentation and support materials, helping users to effectively utilize the tool and troubleshoot issues.

Possible disadvantages of KnowledgeBase Builder

  • Limited Integration Options
    The platform may lack seamless integration with various third-party applications, which can be a drawback for users who rely on other tools.
  • Pricing Structure
    Some users may find the pricing model to be expensive, especially for smaller organizations or individuals with limited budgets.
  • Learning Curve for Advanced Features
    While basic features are easy to use, some advanced functionalities may have a steeper learning curve, requiring additional time and effort to master.
  • Performance Issues
    Some users have reported performance issues, such as slow loading times or glitches, which can affect the overall user experience.

ProProfs Knowledge Base videos

+ Add

How to Create a Stunning Knowledge Base in 5 Minutes

More videos:

  • Review - ProProfs Knowledge Base Software Overview | Create Online Knowledge Base, FAQ, etc.

KnowledgeBase Builder videos

+ Add

New features in InfoRapid KnowledgeBase Builder 7.6

Category Popularity

0-100% (relative to ProProfs Knowledge Base and KnowledgeBase Builder)

ProProfs Knowledge Base

KnowledgeBase Builder

Knowledge Management
81 81%
Knowledge Management
19% 19
Help Desk
73 73%
Help Desk
27% 27
Customer Support
76 76%
Customer Support
24% 24
Customer Service
100 100%
Customer Service
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ProProfs Knowledge Base and KnowledgeBase Builder

ProProfs Knowledge Base Reviews

  1. Amit Yadav
    · Product Growth at TechWise ·
    Completely impressed with Its internal knowledge base and collaboration feature

    I wanted a knowledge base solution for my internal team to coordinate and collectively work together. ProProfs helps to bring teams together to collaborate on ideas. Now we can easily share our information with anybody within the team easily.

    Best features: We are using it for the last 1.5 years and found some best feature in our uses- - Roles and Permissions, - Integrations with multiple tools, - It's reporting feature

Best 25 Software Documentation Tools 2023
ProProfs Knowledge Base is a cloud-based knowledge base software that allows teams to create, manage, and share documentation and knowledge base articles for internal or external use.
Source: www.uphint.com
19 Best Online Documentation Software & Tools for 2023
ProProfs Knowledge Base is packed with out-of-the-box features that assist you in every step of the document creation process right from authoring and editing to designing and finally publishing. This tool is pretty simple to use and requires zero coding skills to get started.
Source: www.proprofskb.com

KnowledgeBase Builder Reviews

We have no reviews of KnowledgeBase Builder yet.
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What are some alternatives?

When comparing ProProfs Knowledge Base and KnowledgeBase Builder, you can also consider the following products

Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

Seva - Email campaigns for creators (previous named ConvertKit)

HelpJuice - Helpjuice offers powerful, easy-to-use knowledge base software designed to help teams reduce support emails by up to 50%, improve internal collaboration, and create happier customers. It's trusted by companies worldwide to streamline knowledge sharin

Solina Mind Mapping - Solina Mind Mapping is a smart mind mapping program and editor for capturing, refining, organizing and sharing the ideas with others.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Kbee - Create a wiki in 5 minutes Kbee turns your Google Drive folders into a fast, searchable wiki for you and your team.

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