ProProfs Help Desk
Freshdesk
Zendesk
osTicket
UseResponse
HelpScout
Intercom
Front
Zenkit
Trello
Asana
Todoist
Basecamp
ClickUp
Wrike
Jira
ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.
The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.
Features:
Different tools suit different tasks, just like different people feel comfortable with different tools. Whether you're scheduling meetings, tracking your project's progress, brainstorming new design ideas, or crunching numbers, there's a view for you.
Task management, project management, ERP, CRM, help desks, support and ticket systems, personal planning, HR and recruitment - whatever you need, we've got it covered. We work together with industry experts in their fields to offer you all-in-one solutions and starting points for your own solutions.
ProProfs Help Desk ZenkitI think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.
There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,
Moving to this platform took time, but now i admit, that i work easier.
Very fast and reliable. Amazing inapp experience
Based on our record, Zenkit seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you're looking for a flexible tool, actually a flexible connected suite of tools, I vividly encourage you to test our solution: Zenkit Suite. You'll find all you need in here; https://zenkit.com/. Source: almost 2 years ago
Zenkit.com — Project management and collaboration tool. Free for up to 5 members, 5 GB attachments. - Source: dev.to / almost 3 years ago
Zenkit Todo for project management. I use it for organizing my todos at work as well as for private stuff (e.g. When we moved to a new appartement). It's very simple and intuitive but at the same highly customizable and flexible. Https://zenkit.com/. Source: about 3 years ago
I use Zenkit and love it because it's very flexible. The basic plan is free. Https://zenkit.com/. Source: about 3 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.
osTicket - osTicket is a widely-used open source support ticket system.
Todoist - Todoist is a to-do list that helps you get organized, at work and in life.