ProProfs Help Desk VS Asana

ProProfs Help Desk Reviews

1. Samuel    

   Freelancer at Bloomberg | over 3 years ago
   Love this help desk software!

   I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.

   🏁 Competitors: Freshdesk, Zoho Desk, Vision Helpdesk, HelpDesk, Zendesk

   👍 Pros:    Great customer support|Design|Trusted|Good price

   👎 Cons:    Few integrations
2. samir    

   BD at Premast | almost 4 years ago
   Customers Simply Love Our Quick Resolutions!

   There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,

   👍 Pros:    Affordable price, easy to use, easy user interface, advanced features, prioritization framework, data protection and security, best customer support, knowledge base, chat messenger, simple to set up, free basic plan, feature rich

   👎 Cons:    Few integrations

Asana Reviews

1. Alika    

   9 months ago
   Good, but not the best.

   While Asana is a robust task management and project planning tool, in my experience, it falls slightly short when compared to Trello, particularly in terms of user-friendliness and simplicity. Asana offers a variety of features such as multiple project views (list, board, timeline, calendar), custom fields, and reporting tools, which can be highly beneficial for complex project management. However, I found that the learning curve can be steep, especially for team members not familiar with this type of software. The interface, while feature-rich, can feel a bit cluttered and overwhelming for new users. On the other hand, Trello shines in its simplicity and straightforward design. The visual card and board system is intuitive and easy to grasp, making it a more accessible tool for team members of varying tech proficiency levels. Additionally, Trello's user interface is cleaner and more streamlined, which contributes to an overall more enjoyable user experience.

   In terms of collaboration, both tools provide good collaborative features like commenting, tagging, and task assignment. However, I appreciate Trello's flexibility with its Power-Ups, allowing integration with a wide array of apps which enhances its functionality. In conclusion, while Asana is a powerful tool with extensive features, I prefer Trello for its ease of use, simplicity, and intuitive design. However, I do see the value of Asana for larger teams or more complex projects.

   🏁 Competitors: Trello
2. Simon    

   Working at IT Professional | over 1 year ago
   A Solid Project Management Tool, but Not the Best on the Market

   Asana is a popular project management tool that has a lot to offer. It is fast and versatile, making it easy for individuals and teams to collaborate and get things done. The interface is clean and user-friendly, and there are plenty of features to help you organise and track your projects.

   However, while Asana is a good tool, it is not the best on the market. One of its main weaknesses is its lack of advanced reporting and analysis capabilities. It can be challenging to get a comprehensive view of your projects and how they are progressing, especially if you have a large number of them.

   Another issue is the cost. Asana can be expensive for teams with a lot of members, especially when compared to other project management tools that offer similar features at a lower price point.

   🏁 Competitors: Trello

   👍 Pros:    Fast|Clean ui|Excellent features

   👎 Cons:    No reporting|Expensive
3. Kapsaplino-1995    

   Lead Software Test Enginee at Shopee | over 2 years ago
   Coordinate and manage in teams the tasks and the circulation of work of a plan.

   Asana is a very representative app for the work environment I'm a part of with team members and users it's stellar for: • To manage it on the web and portable devices • With option and manageability on the web • To set up projects and invite team members. • The projects have a roadmap to know the displacement of each activity. • Tasks can contain subtasks to keep track of work • Allows granting tasks, define expiration periods. • Effective and useful for adding files, making comments, and tags.

   🏁 Competitors: Trello, Wrike

   👍 Pros:    Asana proceeds effectively by promoting and supporting the work plan process for each project in terms of: • to arrange and establish the work to be executed for a given project. • to distribute and share among the members the tasks of a project. • flexible to locate and work those minimum activities of a task. • to fix and assign who will be in charge of the tasks. • it is consistent to fix the structured tasks and visualize the phases and their movements. • to set dates for a project from start to finish. • with the option to handle related tasks that in one way or another are dependent on each other.

   👎 Cons:    Asana, is substantial to give continuity to the acquired commitments, it gathers everything necessary for the satisfactory completion of the work plans, being so it is a fantastic application as long as i have no adverse consequences while i am using it.

ProProfs Help Desk mentions (0)

Asana mentions (86)

• A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev

  Asana.com — Free for private project with collaborators. - Source: dev.to / 3 months ago

• Supercharge Your Mobile Dev Skills: 10 Essential Tools for Max Efficiency

  Asana: Another project management tool that provides task assignment and progress tracking features. [Official Website]. - Source: dev.to / 4 months ago

• Does No One Make A Good "All In One App"

  You could check out Asana, Monday, ClickUp and GoodDay for example (I use the latter). Source: 6 months ago

• Creating Issues in GitHub

  For most teams who don't have the option to subscribe to popular Project Management apps like JIRA, Asana, ClickUp, or Monday, you can make use of GitHub's issue management system to track the bugs in your application. - Source: dev.to / 8 months ago

• 25 Best Productivity Apps: 2023 Review Guide

  Asana is the gold standard when it comes to a project management tool, allowing teams to organize tasks, track progress, and keep everyone on the same page. With a focus on visual task management, Asana enables you to map out all your projects in customizable boards, lists, or timeline views, with deadlines and dependencies all there to see. Not only that, but teams can extend Asana's functionality even further by... - Source: dev.to / 8 months ago