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ProProfs Help Desk VS Xero

Compare ProProfs Help Desk VS Xero and see what are their differences

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ProProfs Help Desk logo ProProfs Help Desk

Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.

Xero logo Xero

Xero is online accounting for your small business.
  • ProProfs Help Desk Landing page
    Landing page //
    2018-10-18

ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.

The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Features:

  • Canned responses and rule-based automated messages
  • Shared inbox
  • Ticket prioritization
  • Collaborative email
  • Issue tracking in one place
  • Timely response to child tickets
  • Tickets surveys
  • Email Integration
  • Instant support
  • Faster ticket resolution
  • Anytime, anywhere access
  • Incident management
  • No spot solution delays
  • Child ticket creation to track internal subtasks
  • Issue resolution progress review
  • Xero Landing page
    Landing page //
    2023-10-19

ProProfs Help Desk

Website
proprofsdesk.com
Pricing URL
Official ProProfs Help Desk Pricing
$ Details
paid Free Trial $10.0 / Monthly
Edit details

Xero

Website
xero.com
Pricing URL
Official Xero Pricing
$ Details
paid Free Trial $9.0 / Monthly (Send 5 invoices and quotes / Enter 5 bills)
Edit details

ProProfs Help Desk videos

+ Add

How to Set up Your Help Desk in Under 5 Minutes

Xero videos

+ Add

Xero vs QuickBooks Online 2019

More videos:

  • Review - Xero Accounting Software Review
  • Review - 3 Minute Overview of Xero Accounting Software

Category Popularity

0-100% (relative to ProProfs Help Desk and Xero)

ProProfs Help Desk

Xero

Help Desk
100 100%
Help Desk
0% 0
Accounting
0 0%
Accounting
100% 100
Customer Support
100 100%
Customer Support
0% 0
Bookkeeping
0 0%
Bookkeeping
100% 100

User comments

Share your experience with using ProProfs Help Desk and Xero. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ProProfs Help Desk and Xero

ProProfs Help Desk Reviews

  1. Love this help desk software!

    I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.

    🏁 Competitors: Freshdesk, Zoho Desk, Vision Helpdesk, HelpDesk, Zendesk
    👍 Pros:    Great customer support|Design|Trusted|Good price
    👎 Cons:    Few integrations
  2. Customers Simply Love Our Quick Resolutions!

    There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,

    👍 Pros:    Affordable price, easy to use, easy user interface, advanced features, prioritization framework, data protection and security, best customer support, knowledge base, chat messenger, simple to set up, free basic plan, feature rich
    👎 Cons:    Few integrations

Xero Reviews

Top 9 NetSuite Alternative Software for Professional Services
Xero offers an accessible, intuitive user experience suitable for smaller companies. However, certain reviewers have noted that the pricing points can be high for the tool’s value. As Xero doesn’t provide end-to-end project management support, investing in a unified platform with Xero integration is something you can consider.
Source: productive.io
5 Best Alternatives to QuickBooks Accounting Software
Easy-to-use dashboard: Both QuickBooks Online and Xero have intuitive dashboards that present all relevant data, including cash flow from all banks. While QuickBooks takes a more sophisticated approach to this, Xero’s style is more streamlined.
Source: www.businessnewsdaily.com
The 8 Best QuickBooks Alternatives for Small Businesses
While both QuickBooks and Xero allow for app integration, Xero goes above and beyond with more than 700 app integrations, extending the basic functionality of the application considerably. Apps are available in numerous categories including CRM, e-commerce, time tracking, practice management, payroll, and point of sale.
Source: www.fool.com
7 Best QuickBooks Alternatives for Small Businesses
Xero has three pricing tiers and all of them support unlimited users. If you’re a super small business, the Early plan at $12/month may work for you — just keep in mind you can only enter up to five bills and 20 invoices. However, most small businesses quickly outgrow this package and move up to the $34/month Growing plan. More complex businesses that deal with multiple...
Source: www.fundera.com
20 best accounting software tools
Xero is a free cloud-based online accounting software aimed at small and midsize businesses – it offers an easy way to handle your transactions and run your business.
Source: clockify.me

Social recommendations and mentions

Based on our record, Xero seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ProProfs Help Desk mentions (0)

We have not tracked any mentions of ProProfs Help Desk yet. Tracking of ProProfs Help Desk recommendations started around Mar 2021.

Xero mentions (1)

  • I would like some input on accounting software
    Thanks, will you be able to sign me up on South African packages as well? The naming scheme and pricing is different for xero.com/us and xero.com/za. Source: over 2 years ago

What are some alternatives?

When comparing ProProfs Help Desk and Xero, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

FreshBooks - The ideal accounting software for small business owners.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

QuickBooks Online - QuickBooks Online is a Cloud Accounting for small business that can be used on iPad, mobile phone or computer to do invoicing, billing, run reports, or even pay employees online.

osTicket - osTicket is a widely-used open source support ticket system.

QuickBooks - Business runs better with QuickBooks, the #1 accounting solution for small business.

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