Software Alternatives & Reviews

ProProfs Help Desk VS QuickBooks

Compare ProProfs Help Desk VS QuickBooks and see what are their differences

ProProfs Help Desk logo ProProfs Help Desk

Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.

QuickBooks logo QuickBooks

Business runs better with QuickBooks, the #1 accounting solution for small business.
  • ProProfs Help Desk Landing page
    Landing page //
    2018-10-18

ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.

The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Features:

  • Canned responses and rule-based automated messages
  • Shared inbox
  • Ticket prioritization
  • Collaborative email
  • Issue tracking in one place
  • Timely response to child tickets
  • Tickets surveys
  • Email Integration
  • Instant support
  • Faster ticket resolution
  • Anytime, anywhere access
  • Incident management
  • No spot solution delays
  • Child ticket creation to track internal subtasks
  • Issue resolution progress review
  • QuickBooks Landing page
    Landing page //
    2023-10-18

ProProfs Help Desk videos

How to Set up Your Help Desk in Under 5 Minutes

QuickBooks videos

Which QuickBooks Online Should You Buy in 2020?

More videos:

  • Review - Quickbooks Self-Employed Review
  • Tutorial - How to use QuickBooks Online: a super fast 6-minute review & tutorial

Category Popularity

0-100% (relative to ProProfs Help Desk and QuickBooks)
Help Desk
100 100%
0% 0
Accounting
0 0%
100% 100
Customer Support
100 100%
0% 0
Bookkeeping
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ProProfs Help Desk and QuickBooks

ProProfs Help Desk Reviews

  1. Love this help desk software!

    I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.

    👍 Pros:    Great customer support|Design|Trusted|Good price
    👎 Cons:    Few integrations
  2. Customers Simply Love Our Quick Resolutions!

    There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,

    👍 Pros:    Affordable price, easy to use, easy user interface, advanced features, prioritization framework, data protection and security, best customer support, knowledge base, chat messenger, simple to set up, free basic plan, feature rich
    👎 Cons:    Few integrations

QuickBooks Reviews

5 Best Alternatives to QuickBooks Accounting Software
QuickBooks is prominent among accounting software providers, with an intuitive interface, robust features and extensive third-party integrations. When you consider programs for your small business, your first thought may well be the QuickBooks accounting software.
The 8 Best QuickBooks Alternatives for Small Businesses
Both QuickBooks and FreshBooks offer live support options; however, QuickBooks pushes customers to use self-help resources first. Along with an easily navigated interface, FreshBooks offers a variety of other benefits including free toll-free customer support, with email support available as well.
Source: www.fool.com
7 Best QuickBooks Alternatives for Small Businesses
You’re likely well aware that QuickBooks is the reigning incumbent for best accounting software. Although there’s plenty working in QuickBooks’ favor — industry dominance, ease of use and scalability, for instance — small-business owners might consider alternatives, depending on their budget and what features they need. Before you settle on an option, just make sure your...
Source: www.fundera.com
10 of the Best FreshBooks Alternatives That Will Make Bookkeeping Easier
QuickBooks enables you to always be payday-ready and tax-ready. It automatically makes deductions on paychecks and payrolls.
Source: shanebarker.com
7 Best QuickBooks Alternatives 2018 [Free & Paid]
Xero has comparable features to QuickBooks Online but is priced less and includes an unlimited number of users with any subscription. If your primary concern with QuickBooks is ease of use or customer service, I’m not sure you’ll be happier with Xero. I don’t find Xero any easier to use and, like QuickBooks, you can’t pick up the phone and call customer service. However, if...

Social recommendations and mentions

Based on our record, QuickBooks seems to be more popular. It has been mentiond 24 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ProProfs Help Desk mentions (0)

We have not tracked any mentions of ProProfs Help Desk yet. Tracking of ProProfs Help Desk recommendations started around Mar 2021.

QuickBooks mentions (24)

  • What is QuickBooks Online For Accountants?
    For accounting firms looking to expand their operations, manage all of their clients and projects, and work with and access their clients’ QuickBooks Online data, there is a tool called QuickBooks Online for Accountants. The software, QuickBooks Online for Accountants is a web-based application that is designed to help accounting professionals save time and grow their practice. ​​. Source: 10 months ago
  • Hey Reddit! QuickBooks has smarter features made for your business. Welcome to your one-stop hub to learn more about our available plans and tools that can help your business thrive.
    Not sure what you need? Let's find out. Click here for our personalized questionnaire, so we can recommend solutions that fit you best. Source: 11 months ago
  • How to Set Up Multiple Companies in Quickbooks
    Select a Country: The first step is to select a nation for your new business. Go to https://quickbooks.intuit.com in your browser. Choose the nation where you are located by going to */choose-country/*. The webpage for Quickbooks Online in your area will then be displayed to you. Source: 12 months ago
  • How to login in QuickBooks Time Tracking
    Go to the QuickBooks website (https://quickbooks.intuit.com/). Source: about 1 year ago
  • looking for help starting my small renovations company (LLC)
    In Vermont, you can file for an LLC online. Small business credit cards are roughly equivalent to consumer credit cards, you will need to provide a personal guarantee, and cash back is your best bet: 2% flat-rate is most likely your best option. I can't recommend books. You can do most of accounting with QuickBooks. Insurance is highly personalized to your business. Source: about 1 year ago
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What are some alternatives?

When comparing ProProfs Help Desk and QuickBooks, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

FreshBooks - The ideal accounting software for small business owners.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Xero - Xero is online accounting for your small business.

osTicket - osTicket is a widely-used open source support ticket system.

Zoho Books - Smart Accounting for Growing Business