ProProfs Help Desk
Freshdesk
Zendesk
osTicket
HelpScout
UseResponse
Intercom
Front
Spark Mail
Microsoft Outlook
Thunderbird
Airmail
K-9 Mail
Polymail
ProtonMail
Gmail
ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.
The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.
Features:
ProProfs Help Desk Spark MailI think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.
There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,
Based on our record, Spark Mail seems to be more popular. It has been mentiond 30 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Using https://sparkmailapp.com/ for email, where I put in all my email IDs and make it a ritual to finish all email in one go once in the day, I habit bundle the email with coffee always. Source: 7 months ago
Regarding email, I find the Mail app to be adequate for most purposes. However, I do prefer Mimestream on Mac and Spark on iOS for their user interface. Specifically, I find Spark on Mac to be a bit heavy. It is worth noting that I use custom domain email hosted through Apple instead of Gmail. Source: about 1 year ago
Apps like Notion,Forest, Veamly orSpark can be useful. Source: about 1 year ago
Nope, I like Spark on MacOS and iOS and the Fastmail web interface on everything else. Source: about 1 year ago
I use Spark Mail. I think it can fulfill all the requirements you listed. Source: over 1 year ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Microsoft Outlook - Organize your world. Outlook’s email and calendar tools help you communicate, stay on top of what matters, and get things done.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Thunderbird - Thunderbird is a free email application that's easy to set up and customize - and it's loaded with great features!
osTicket - osTicket is a widely-used open source support ticket system.
Airmail - Airmail is a lightweight and lightning fast mail client for Mac.