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ProProfs Help Desk VS Missive

Compare ProProfs Help Desk VS Missive and see what are their differences

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ProProfs Help Desk logo ProProfs Help Desk

Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.

Missive logo Missive

Team communication app now supporting FB, Twitter & SMS
  • ProProfs Help Desk Landing page
    Landing page //
    2018-10-18

ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.

The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Features:

  • Canned responses and rule-based automated messages
  • Shared inbox
  • Ticket prioritization
  • Collaborative email
  • Issue tracking in one place
  • Timely response to child tickets
  • Tickets surveys
  • Email Integration
  • Instant support
  • Faster ticket resolution
  • Anytime, anywhere access
  • Incident management
  • No spot solution delays
  • Child ticket creation to track internal subtasks
  • Issue resolution progress review
  • Missive Landing page
    Landing page //
    2023-02-10

Email, group chat and tasks for productive teams. One app for all your internal and external communication. Work management at its best. Try it free!

ProProfs Help Desk

Website
proprofsdesk.com
Pricing URL
Official ProProfs Help Desk Pricing
$ Details
paid Free Trial $10.0 / Monthly
Platforms
-
Edit details

Missive

Website
missiveapp.com
Pricing URL
Official Missive Pricing
$ Details
freemium $14.0 / Monthly (^ 6 months history)
Platforms
iPhone iPad Mac OSX Windows Android Web
Edit details

ProProfs Help Desk features and specs

No features have been listed yet.

Missive features and specs

  • Team chat: Yes
  • Team inbox (email, SMS, etc.): Yes
  • Rules & automation: yes

ProProfs Help Desk videos

+ Add

How to Set up Your Help Desk in Under 5 Minutes

Missive videos

+ Add

Missive Email: Features, Pricing and Thoughts

More videos:

  • Review - Don't Dismiss Missive As The Communication Tool Your Team Needs

Category Popularity

0-100% (relative to ProProfs Help Desk and Missive)

ProProfs Help Desk

Missive

Help Desk
74 74%
Help Desk
26% 26
Email
0 0%
Email
100% 100
Customer Support
100 100%
Customer Support
0% 0
Customer Service
100 100%
Customer Service
0% 0

User comments

Share your experience with using ProProfs Help Desk and Missive. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ProProfs Help Desk and Missive

ProProfs Help Desk Reviews

  1. Love this help desk software!

    I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.

    🏁 Competitors: Freshdesk, Zoho Desk, Vision Helpdesk, HelpDesk, Zendesk
    👍 Pros:    Great customer support|Design|Trusted|Good price
    👎 Cons:    Few integrations
  2. Customers Simply Love Our Quick Resolutions!

    There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,

    👍 Pros:    Affordable price, easy to use, easy user interface, advanced features, prioritization framework, data protection and security, best customer support, knowledge base, chat messenger, simple to set up, free basic plan, feature rich
    👎 Cons:    Few integrations

Missive Reviews

  1. Best collaborative email app

    Missive is by far the best collaborative email app for small/medium teams. I've tried many of them over the years and Missive just stands out. Also their team is super responsive and push bug fixes and new features weekly.

    🏁 Competitors: Front

Social recommendations and mentions

Based on our record, Missive seems to be more popular. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ProProfs Help Desk mentions (0)

We have not tracked any mentions of ProProfs Help Desk yet. Tracking of ProProfs Help Desk recommendations started around Mar 2021.

Missive mentions (14)

  • How does one work with emails as comments to tasks?
    Another alternative that many ClickUp users rely on is Missive (https://missiveapp.com). It offers similar functionality to Front but at a more affordable price. However, let's be honest, it still revolves around converting emails into URL links within ClickUp tasks and vice versa in the email app. The aesthetics leave much to be desired, and with the updated way links are displayed in task comments or with... Source: 10 months ago
  • Best Mac Mail app
    Missive is a really good email client and made us love email again. It's not cheap (they have a free version) but it's great and still cheaper than Superhuman. Source: 12 months ago
  • Self-Hosted Team-Email (like Missive, Spark, Front)
    So, I am currently setting up an array of self hosted solutions for our dev team including chat, wiki, etc. The only thing missing is some sort of collaborative Team-Mail Client like Spark, Missive, Front and the sorts. Source: over 1 year ago
  • Crunchy Bridge's Ruby Back End: Sorbet, Tapioca, and Parlour
    Amen to that. We reached $2M ARR as 3 engineers at Missive [1]. As the CTO, I can tell life wouldn’t quite be the same without the ability to save the day in the production console at the speed of light. [1] https://missiveapp.com/. - Source: Hacker News / over 1 year ago
  • Show HN: Open-Sourcing InboxSDK (YC S11) – Build Apps in Gmail
    I love Streak for singleplayer but prefer Missive or Front for collaboration. It would be awesome if someone can turn Gmail into a collaboration hub like https://missiveapp.com/ or Front with this SDK. - Source: Hacker News / over 1 year ago
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What are some alternatives?

When comparing ProProfs Help Desk and Missive, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Front - The platform for exceptional customer service at scale.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Spark Mail - Spark helps you take your inbox under control. Instantly see what’s important and quickly clean up the rest. Spark for Teams allows you to create, discuss, and share email with your colleagues

osTicket - osTicket is a widely-used open source support ticket system.

Pingly - Your communication hub — Email, text & voice in one app

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