ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.

The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Features:

• Canned responses and rule-based automated messages
• Shared inbox
• Ticket prioritization
• Collaborative email
• Issue tracking in one place
• Timely response to child tickets
• Tickets surveys
• Email Integration
• Instant support
• Faster ticket resolution
• Anytime, anywhere access
• Incident management
• No spot solution delays
• Child ticket creation to track internal subtasks
• Issue resolution progress review

Eliminate the manual effort required to update the screenshots in your help center by automatically capturing and enhancing the freshest, most accurate, screenshots of your product. Elegantly designed, pixel-perfect and consistently on-brand screenshots across your help center.

1. Create a login profile to capture screenshots of web applications requiring authentication. The fully customizable login profile allows you to securely, and continuously, capture screenshots from behind the login of an application without unnecessary plugins or extensions. And without requiring engineering support.

2. Create automated screenshot sequences. Meticulously record the steps to capture your ideal screenshot and automatically create an automated product screenshot sequence that will be repeatedly executed to generate screenshots of the latest version of your product. Clean unwanted elements such as chat bubbles, Prime your feature so the input box has the right text, the dropdown is visible and the table is sorted just as you want it, and Annotate your screenshots to apply context.

3. Enhance your screenshots. Automatically apply a set of visual enhancements to each of your screenshots ensuring they are on-brand, and consistent from screenshot to screenshot. Need to change your screenshot styling. No worries. Easily reprocess all of your screenshots with the click-of-a-button to automatically generate new screenshots reflecting your changes.

4. Sync Screenshots with Help Center. Audit your product screenshots to identify discrepancies to prior versions, and receive automatic alerts whenever changes to your product are detected. Schedule audits to runat a cadence of your choice, so you’ll never have to stress about missing another product update. Sync your automated product screenshots directly with your help center to, automatically and continuously, have the products screenshots in your help articles update as your product changes. Screenshot Nirvana.