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ProProfs Help Desk VS Snagit

Compare ProProfs Help Desk VS Snagit and see what are their differences

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ProProfs Help Desk logo ProProfs Help Desk

Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.

Snagit logo Snagit

Screen Capture Software for Windows and Mac
  • ProProfs Help Desk Landing page
    Landing page //
    2018-10-18

ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.

The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Features:

  • Canned responses and rule-based automated messages
  • Shared inbox
  • Ticket prioritization
  • Collaborative email
  • Issue tracking in one place
  • Timely response to child tickets
  • Tickets surveys
  • Email Integration
  • Instant support
  • Faster ticket resolution
  • Anytime, anywhere access
  • Incident management
  • No spot solution delays
  • Child ticket creation to track internal subtasks
  • Issue resolution progress review
  • Snagit Landing page
    Landing page //
    2022-04-27

ProProfs Help Desk videos

+ Add

How to Set up Your Help Desk in Under 5 Minutes

Snagit videos

+ Add

Snagit-- The Ultimate Screen Capture Tool

More videos:

  • Review - Snagit vs. Camtasia: Which Screen Recorder is Right for You?
  • Review - What's new in Snagit 2020?

Category Popularity

0-100% (relative to ProProfs Help Desk and Snagit)

ProProfs Help Desk

Snagit

Help Desk
100 100%
Help Desk
0% 0
Screenshot Annotation
0 0%
Screenshot Annotation
100% 100
Customer Support
100 100%
Customer Support
0% 0
Screenshots
0 0%
Screenshots
100% 100

User comments

Share your experience with using ProProfs Help Desk and Snagit. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ProProfs Help Desk and Snagit

ProProfs Help Desk Reviews

  1. Love this help desk software!

    I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.

    🏁 Competitors: Freshdesk, Zoho Desk, Vision Helpdesk, HelpDesk, Zendesk
    👍 Pros:    Great customer support|Design|Trusted|Good price
    👎 Cons:    Few integrations
  2. Customers Simply Love Our Quick Resolutions!

    There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,

    👍 Pros:    Affordable price, easy to use, easy user interface, advanced features, prioritization framework, data protection and security, best customer support, knowledge base, chat messenger, simple to set up, free basic plan, feature rich
    👎 Cons:    Few integrations
Top 13 Freshdesk alternatives and competitors for 2024
ProProfs Help Desk provides multichannel support through a shared inbox. The interface looks a lot like Gmail, offering a familiar user experience for many. The platform features automation that allows you to configure ticket assignments or round-robin distribution. Automated alerts and notifications keep agents aware of priority tickets and prewritten responses for faster...
Source: www.zendesk.com

Snagit Reviews

5 Best Screenshot Tools for Mac in 2024 (Free & Paid)
In conclusion, these five screenshot apps for Mac offer a range of features to cater to different user needs. Xnapper stands out as the best all-in-one screenshot tool with its automatic beautification and screen recording capabilities. CleanShot X and Snagit are feature-rich and ideal for professionals, while Lightshot is perfect for users who prefer a simple free...
Source: storychief.io
The best screenshot tools for Mac
For Mac users, Snagit lets you capture text from an image and paste it into an editor. You have the option to grab scrolling screenshots of pages that are too long to fit on the screen at once. The program also allows you to rearrange the components of the images you grab.
Source: www.techradar.com
10 Proven Screen Recorders for Mac [Updated in 2023]
Snagit is a program for capturing screens for Mac. It has more features than most Windows versions. Snagit gives you better feedback, supports teamwork and creates graphics to help you get things done. It's one of the best screen recorders out there.
Source: www.geekersoft.com
Top 13 Free Snagit Alternatives For 2021
Snagit is a screen capture tool that can record your desktop and grab screenshots. Camtasia can record your screen but can't capture screenshots. Camtasia is designed for more professional video editing and it has many more options compared to SnagIt. In short, SnagIt is like an easier, more basic version of Camtasia that can capture screenshots.
Source: screenrec.com
16 BEST Screen Recorder in 2020 [Free/Paid]
TechSmith Snagit is a screen image and video recording application for short recordings of your screen. It can record the action on the screen and audio as MPEG 4 video file.
Source: www.guru99.com

What are some alternatives?

When comparing ProProfs Help Desk and Snagit, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ShareX - ShareX is a free and open source program that lets you capture or record any area of your screen...

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Greenshot - Greenshot is a free and open source screenshot tool that allows annotation and highlighting using the built-in image editor.

osTicket - osTicket is a widely-used open source support ticket system.

LightShot - The fastest way to take a customizable screenshot.

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