ProProfs Help Desk
Freshdesk
Zendesk
osTicket
HelpScout
UseResponse
Intercom
Front
FastMail
ProtonMail
Zoho Mail
Gmail
Tutanota
Microsoft Outlook
Rackspace Email Hosting
Posteo
ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.
The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.
Features:
ProProfs Help Desk FastMailI think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.
There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,
Based on our record, FastMail seems to be more popular. It has been mentiond 51 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Have you ever wondered how to host an email system without paying even a single penny? Well, this blog will guide you through the process of building your own email system on Node.js with the integration of fastmail.com. - Source: dev.to / 3 months ago
Hi, I have recently added a few exceptions to cookie auto-deletion, e.g. To ensure my email provider (fastmail.com) remains logged in. However, for other parties who I do not trust, such as Google, I don't want to remember cookies 99% of the time. Source: 10 months ago
Used to use MXRoute but noticed emails to Gmail and other providers were not getting through. Switched over to Fastmail highly recommend it. Source: 11 months ago
I too use a catchall address... And I'm always disappointed when Fastmail doesn't take all of the addresses that I get email sent to, and turn them into masked emails automatically! I guess masked emails are for people who dont have a custom domain and want to use their fastmail.com address, with some kind of email forwarding. Source: 11 months ago
I'm personally partial to fastmail.com for a conventional business email provider that respects privacy and has a common sense 'good enough' configuration for the vast majority of small businesses. Source: about 1 year ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
ProtonMail - Secure email with absolutely no compromises. Get your free encrypted email account today.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Zoho Mail - Zoho Mail is a secure, encrypted, and enterprise-ready email solution, a suite of apps tailor-made for your organization's needs.
osTicket - osTicket is a widely-used open source support ticket system.
Gmail - Gmail is available across all your devices Android, iOS, and desktop devices. Sort, collaborate or call a friend without leaving your inbox.