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Prompt API VS Zendesk

Compare Prompt API VS Zendesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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  3. » Reviews
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Prompt API logo Prompt API

Prompt API is a curated API marketplace with high scalability and security for developers.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Prompt API Landing page
    Landing page //
    2023-02-27
  • Zendesk Landing page
    Landing page //
    2024-05-06

Prompt API features and specs

  • Ease of Use
    Prompt API is designed with developer usability in mind, providing a straightforward interface for integrating various APIs into applications, which reduces the complexity and time required for setup.
  • Wide Variety of APIs
    The platform offers a range of different APIs, allowing developers to access diverse functionalities under a single service subscription, which streamlines the process of finding and using multiple APIs.
  • Scalability
    Prompt API is built to support applications as they grow, providing services that can handle increasing load, which is beneficial for businesses planning to scale their operations.
  • Cost Efficiency
    With flexible pricing plans, Prompt API allows businesses to select a plan that suits their needs and only pay for what they use, making it a cost-effective solution for startups and enterprises alike.
  • Documentation and Support
    Comprehensive documentation and responsive customer support enhance developer experience by making it easier to understand and troubleshoot API functionality.

Possible disadvantages of Prompt API

  • Dependence on Third-Party Service
    Relying on an external API provider can make applications vulnerable to changes or downtimes in Prompt API's service availability, potentially impacting business operations.
  • Potential Latency
    Depending on the implementation and network conditions, using an external API may introduce additional latency, which could affect the performance of real-time applications.
  • Security Concerns
    Sending data over third-party APIs might raise security issues, particularly for sensitive information, as it involves trusting the provider with data management practices.
  • Learning Curve
    While designed to be user-friendly, new users might face a learning curve in navigating the platform and fully understanding the capabilities and limitations of the available APIs.
  • Limited Customization
    The APIs provided may not fully meet the unique proprietary needs of some businesses, requiring additional development for customization that might not be possible directly through the platform.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Prompt API videos

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Zendesk videos

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Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Prompt API and Zendesk)

Prompt API

Zendesk

API Tools
100 100%
API Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
APIs
100 100%
APIs
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Prompt API and Zendesk

Prompt API Reviews

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Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Prompt API. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Prompt API mentions (3)

  • Ask HN: Best Services for API Monetization?
    > https://promptapi.com/ which got acquired recently. Looks like they become https://apilayer.com/. Thank you for the feedback! - Source: Hacker News / about 3 years ago
  • Ask HN: Best Services for API Monetization?
    Kong used to be a product of the company Mashape. Now all funding goes to the Kong ecosystem while the marketplace was split off https://konghq.com/blog/the-api-marketplace-joins-rapidapi/ https://docs.rapidapi.com/docs/provider-dashboard Best URL I could find that doesn't lead to a signup page. https://promptapi.com/ which got acquired recently. We used https://www.3scale.net/ years ago, prior to the RedHat... - Source: Hacker News / about 3 years ago
  • Ask HN: How do I sell my API?
    I have looked at services like https://promptapi.com/ and https://rapidapi.com/ but not yet read about success stories by API sellers on the marketplace. I want to avoid building a FE, payment integrations and user management so I can focus on data quality and latency. Are there other places to sell an API (e.g. An API that converts multiple RSS feeds to analytics reports) or have you or someone you know... - Source: Hacker News / over 3 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing Prompt API and Zendesk, you can also consider the following products

RapidAPI - API marketplace for finding and connecting to the world's top APIs.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Nubentos API Marketplace - Nubentos: The API Marketplace For Health. We select the best Healthcare APIs and put them in the hands of Healthcare software manufacturers, integrators and startups for Healthcare

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Instabug Integrations Hub - New and improved integrations to build better apps!

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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