Software Alternatives, Accelerators & Startups
Register | Login

Progident VS Zendesk

Compare Progident VS Zendesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Progident logo Progident

Progident évolue constamment et demeure incontestablement le logiciel dentaire le plus utilisé au Québec! Pensé par des spécialistes pour gérer votre clinique dentaire de manière efficace et optimale.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Progident Landing page
    Landing page //
    2022-09-30
  • Zendesk Landing page
    Landing page //
    2024-05-06

Progident features and specs

  • Comprehensive Suite
    Progident offers a complete set of features needed for dental practice management, including scheduling, billing, treatment planning, and patient communication.
  • User-Friendly Interface
    The platform has an intuitive interface that makes it easy for dental professionals to navigate the system and perform tasks efficiently.
  • Customizable
    Progident allows for a high degree of customization, enabling practices to tailor the software to meet their specific workflow requirements.
  • Cloud or On-Premises Options
    The software provides flexibility in deployment, offering both cloud-based and on-premises solutions to fit different practice needs.
  • Advanced Reporting
    Progident offers advanced reporting capabilities, allowing practices to generate detailed reports on various aspects of their operations, which can help in making informed decisions.
  • Customer Support
    The company provides strong customer support to help practices with troubleshooting and to ensure that they are getting the most out of the software.

Possible disadvantages of Progident

  • Cost
    Progident can be relatively expensive, particularly for small practices or solo practitioners, which may limit its accessibility.
  • Learning Curve
    While the interface is user-friendly, the sheer number of features available may require a significant amount of time and training to master.
  • System Requirements
    Older computers or systems may not be fully compatible with Progident, requiring hardware upgrades in some cases.
  • Limited Integrations
    Progident may not integrate easily with some other popular dental or medical software systems, which could be a drawback for practices looking for a seamless multi-tool workflow.
  • Initial Setup
    The initial setup process can be time-consuming and may require technical assistance, making it challenging for practices to get started quickly.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Progident videos

No Progident videos yet. You could help us improve this page by suggesting one.

Add video

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Progident and Zendesk)

Progident

Zendesk

Dental Software
100 100%
Dental Software
0% 0
Customer Support
0 0%
Customer Support
100% 100
Health
100 100%
Health
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Progident and Zendesk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Progident and Zendesk

Progident Reviews

We have no reviews of Progident yet.
Be the first one to post

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Progident mentions (0)

We have not tracked any mentions of Progident yet. Tracking of Progident recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
View more

What are some alternatives?

When comparing Progident and Zendesk, you can also consider the following products

RevenueWell - RevenueWell provides automated dental practice marketing and patient communications suite for dentists.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MedicTalk DentForms - Paperless software for dental offices.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Systems for Dentists - Systems for Dentists is a dental practice management software that allows you to configure the software to suite your practice needs.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Loading...