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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Presto DB. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Presto is an open-source distributed SQL query engine, originally developed at Facebook, now hosted under the Linux Foundation. It connects to multiple databases or other data sources (for example, Amazon S3). We can use a Presto cluster as a single compute engine for an entire data lake. - Source: dev.to / almost 2 years ago
Fair point, but I am talking about Athena (not SQL Server), which under the hood uses a distributed query engine. It is capable to deal with huge amounts of data, if the storage is in the right shape. You can read more about the underlying technology here: https://prestodb.io/. Source: about 2 years ago
So there is Presto, which is a distributed SQL engine created by Facebook. Source: about 2 years ago
You can use Athena to run data analytics, with just standard SQL (Presto). - Source: dev.to / over 2 years ago
Presto does this, but I'm honestly uncertain how performant it is. In my experience, centralizing data is the superior approach to attempting to query multiple sources in place. Source: almost 3 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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