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Freshdesk VS Google BigQuery

Compare Freshdesk VS Google BigQuery and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Google BigQuery logo Google BigQuery

A fully managed data warehouse for large-scale data analytics.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Google BigQuery Landing page
    Landing page //
    2023-10-03

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Google BigQuery features and specs

  • Scalability
    BigQuery can effortlessly scale to handle large volumes of data due to its serverless architecture, thereby reducing the operational overhead of managing infrastructure.
  • Speed
    It leverages Google's infrastructure to provide high-speed data processing, making it possible to run complex queries on massive datasets in a matter of seconds.
  • Integrations
    BigQuery easily integrates with various Google Cloud Platform services, as well as other popular data tools like Looker, Tableau, and Power BI.
  • Automatic Optimization
    Features like automatic data partitioning and clustering help to optimize query performance without requiring manual tuning.
  • Security
    BigQuery provides robust security features including IAM roles, customer-managed encryption keys, and detailed audit logging.
  • Cost Efficiency
    The pricing model is based on the amount of data processed, which can be cost-effective for many use cases when compared to traditional data warehouses.
  • Managed Service
    Being fully managed, BigQuery takes care of database administration tasks such as scaling, backups, and patch management, allowing users to focus on their data and queries.

Possible disadvantages of Google BigQuery

  • Cost Predictability
    While the pay-per-use model can be cost-efficient, it can also make cost forecasting difficult. Unexpected large queries could lead to higher-than-anticipated costs.
  • Complexity
    The learning curve can be steep for those who are not already familiar with SQL or Google Cloud Platform, potentially requiring training and education.
  • Limited Updates
    BigQuery is optimized for read-heavy operations, and it can be less efficient for scenarios that require frequent updates or deletions of data.
  • Query Pricing
    Costs are based on the amount of data processed by each query, which may not be suitable for use cases that require frequent analysis of large datasets.
  • Data Transfer Costs
    While internal data movement within Google Cloud can be cost-effective, transferring data to or from other services or on-premises systems can incur additional costs.
  • Dependency on Google Cloud
    Organizations heavily invested in multi-cloud or hybrid-cloud strategies may find the dependency on Google Cloud limiting.
  • Cold Data Performance
    Query performance might be slower for so-called 'cold data,' or data that has not been queried recently, affecting the responsiveness for some workloads.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Analysis of Google BigQuery

Overall verdict

  • Google BigQuery is a powerful and flexible data warehouse solution that suits a wide range of data analytics needs. Its ability to handle large volumes of data quickly makes it a preferred choice for organizations looking to leverage their data effectively.

Why this product is good

  • Google BigQuery is a fully-managed data warehouse that simplifies the analysis of large datasets. It is known for its scalability, speed, and integration with other Google Cloud services. It supports standard SQL, has built-in machine learning capabilities, and allows for seamless data integration from various sources. The serverless architecture means that users don't need to worry about infrastructure management, and its pay-as-you-go model provides cost efficiency.

Recommended for

  • Businesses requiring fast processing of large datasets
  • Organizations that already utilize Google Cloud services
  • Companies looking for a cost-effective, scalable analytics solution
  • Teams interested in using SQL for data analysis
  • Data scientists integrating machine learning with their data workflows

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

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  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Google BigQuery videos

+ Add

Cloud Dataprep Tutorial - Getting Started 101

More videos:

  • Review - Advanced Data Cleanup Techniques using Cloud Dataprep (Cloud Next '19)
  • Demo - Google Cloud Dataprep Premium product demo

Category Popularity

0-100% (relative to Freshdesk and Google BigQuery)

Freshdesk

Google BigQuery

Customer Support
100 100%
Customer Support
0% 0
Data Dashboard
0 0%
Data Dashboard
100% 100
Help Desk
100 100%
Help Desk
0% 0
Big Data
0 0%
Big Data
100% 100

User comments

Share your experience with using Freshdesk and Google BigQuery. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Google BigQuery

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Google BigQuery Reviews

Data Warehouse Tools
Google BigQuery: Similar to Snowflake, BigQuery offers a pay-per-use model with separate charges for storage and queries. Storage costs start around $0.01 per GB per month, while on-demand queries are billed at $5 per TB processed.
Source: peliqan.io
Top 6 Cloud Data Warehouses in 2023
You can also use BigQuery’s columnar and ANSI SQL databases to analyze petabytes of data at a fast speed. Its capabilities extend enough to accommodate spatial analysis using SQL and BigQuery GIS. Also, you can quickly create and run machine learning (ML) models on semi or large-scale structured data using simple SQL and BigQuery ML. Also, enjoy a real-time interactive...
Source: geekflare.com
Top 5 Cloud Data Warehouses in 2023
Google BigQuery is an incredible platform for enterprises that want to run complex analytical queries or “heavy” queries that operate using a large set of data. This means it’s not ideal for running queries that are doing simple filtering or aggregation. So if your cloud data warehousing needs lightning-fast performance on a big set of data, Google BigQuery might be a great...
Source: www.shipyardapp.com
Top 5 BigQuery Alternatives: A Challenge of Complexity
BigQuery's emergence as an attractive analytics and data warehouse platform was a significant win, helping to drive a 45% increase in Google Cloud revenue in the last quarter. The company plans to maintain this momentum by focusing on a multi-cloud future where BigQuery advances the cause of democratized analytics.
Source: blog.panoply.io
16 Top Big Data Analytics Tools You Should Know About
Google BigQuery is a fully-managed, serverless data warehouse that enables scalable analysis over petabytes of data. It is a Platform as a Service that supports querying using ANSI SQL. It also has built-in machine learning capabilities.
Source: www.analytixlabs.co.in

Social recommendations and mentions

Based on our record, Google BigQuery should be more popular than Freshdesk. It has been mentiond 42 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

Google BigQuery mentions (42)

  • Every Database Will Support Iceberg — Here's Why
    This isn’t hypothetical. It’s already happening. Snowflake supports reading and writing Iceberg. Databricks added Iceberg interoperability via Unity Catalog. Redshift and BigQuery are working toward it. - Source: dev.to / about 1 month ago
  • RisingWave Turns Four: Our Journey Beyond Democratizing Stream Processing
    Many of these companies first tried achieving real-time results with batch systems like Snowflake or BigQuery. But they quickly found that even five-minute batch intervals weren't fast enough for today's event-driven needs. They turn to RisingWave for its simplicity, low operational burden, and easy integration with their existing PostgreSQL-based infrastructure. - Source: dev.to / about 2 months ago
  • How to Pitch Your Boss to Adopt Apache Iceberg?
    If your team is managing large volumes of historical data using platforms like Snowflake, Amazon Redshift, or Google BigQuery, you’ve probably noticed a shift happening in the data engineering world. A new generation of data infrastructure is forming — one that prioritizes openness, interoperability, and cost-efficiency. At the center of that shift is Apache Iceberg. - Source: dev.to / about 2 months ago
  • Study Notes 2.2.7: Managing Schedules and Backfills with BigQuery in Kestra
    BigQuery Documentation: Google Cloud BigQuery. - Source: dev.to / 4 months ago
  • Docker vs. Kubernetes: Which Is Right for Your DevOps Pipeline?
    Pro Tip: Use Kubernetes operators to extend its functionality for specific cloud services like AWS RDS or GCP BigQuery. - Source: dev.to / 7 months ago
View more

What are some alternatives?

When comparing Freshdesk and Google BigQuery, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Databricks - Databricks provides a Unified Analytics Platform that accelerates innovation by unifying data science, engineering and business.‎What is Apache Spark?

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Looker - Looker makes it easy for analysts to create and curate custom data experiences—so everyone in the business can explore the data that matters to them, in the context that makes it truly meaningful.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Jupyter - Project Jupyter exists to develop open-source software, open-standards, and services for interactive computing across dozens of programming languages. Ready to get started? Try it in your browser Install the Notebook.

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